Zheng Ye (Lan) Yang
Texas A&M University
Director of Document Delivery Services
College Station, TX
Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries. Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become model for other institutions. She is frequently called upon for consultation by peer institutions. She received the Distinguished Librarian Award from the Texas A&M University Former Students Association. Her research interests focus on management of document delivery services; user satisfaction of document delivery service; improvement of document delivery services; faculty's acceptance of open access and institutional repositories; and liaison activities to faculty. She has published numerous peer-reviewed articles in the Journal of Academic Libraries; Journal of Interlibrary Loan, Document Delivery & Electronic Reserve; Interlending & Document Supply, to name a few. Ms. Yang has also given numerous presentations at state, regional, national, and international venues.