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Patron Services [clear filter]
Wednesday, March 14


Right Under Their Noses: Helping patrons identify the resources at their fingertips.
A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction faculty.

avatar for Jessica Garner

Jessica Garner

Access Services Department Head, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public... Read More →
avatar for Jessica Williams

Jessica Williams

Interlibrary Loan Borrower, Georgia Southern University
Jessica Williams graduated with her Master of Library and Information Science degree from Valdosta State University in 2015.  She has worked at Georgia Southern University in Statesboro, GA for the past 11 years where she has spent the past six years being in interlibrary loan.

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 7


Resume Building - Supporting Your Staff and Student Assistants
Students apply to work at the library because it is a job on campus and it is convenient to work, take classes and study on campus. What students and (newly hired) staff do not realize when they are hired in the ILL/DDS department at the University of Central Florida is that they are enrolled in a different type of class: the class of building their resumes on a variety of work skills. Most student assistants start as freshman and stay the entire time they are at the University. Most are able to find employment soon after due to the work skills they have developed. Find out how students start with no library backgrounds and leave ready to tackle the “real world.”

avatar for Kristine Shrauger

Kristine Shrauger

Head of Interlibrary Loan and Document Delivery Services, University of Central Florida
Kristine Shrauger has been the Head of Interlibrary Loan and Document Delivery Services at the University of Central Florida for the past 14 years. Her interest lies in interlibrary loan and most recently reviewing children and young adult books for diversity.

Wednesday March 14, 2018 12:00pm - 12:30pm
Orlando - Third Floor


Document Delivery on Wheels: the pedaling power of efficiency
When our library's golf cart started becoming less reliable and less available, the USF Tampa Library ILL department determined it was time for a change. Last year we proposed the purchase of a bicycle for library services. My presentation will discuss our Interlibrary Loans department, our Pronto Document Delivery program and our quest to make a change.
I will touch upon the details of our Pronto service and how it was developed in and outside of ILLiad to directly deliver materials. I will also discuss the process of initiating this new phase of Pronto, including bicycle vs. golf cart, bicycle/tricycle research findings, pros and cons of each style of cycle, policy and liability issues, funding, results of preliminary use, and feedback.
On an average day, our department processes hundreds of requests. Having fast, safe and reliable transportation is the key to our Pronto service’s success.

avatar for Catherine Negron

Catherine Negron

Library Specialist, University of South Florida
Catherine Negron received her MA in Library Science at the University of South Florida. She has worked in Special Collections as a practicum student and at Clearwater Public Library as a directory/call center Librarian. She currently works in Interlibrary Loans at the USF Tampa Library... Read More →

Wednesday March 14, 2018 3:05pm - 3:25pm
Grand Ballroom 2