OCLC Resource Sharing Conference 2018

The role of libraries has changed a great deal over the past years, with Access Services implementing more developed and seamless services to more patrons every day. Alternate formats is one area that brings many challenges to provide the best quality of service to users. In response, Syracuse University Libraries have made committed efforts to identify and meet the needs of patrons with disabilities. In partnership with others on campus, the Libraries have embarked on a journey to further expand our services to patrons. This session will present:


1) Syracuse University Libraries’ efforts to provide accessible reformatted texts for patrons in need of this service
2) Integration of ILLiad and interlibrary loan procedures
3) Challenges of reformatting text
4) Accessibility for course reserve items

A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction faculty.

Students apply to work at the library because it is a job on campus and it is convenient to work, take classes and study on campus. What students and (newly hired) staff do not realize when they are hired in the ILL/DDS department at the University of Central Florida is that they are enrolled in a different type of class: the class of building their resumes on a variety of work skills. Most student assistants start as freshman and stay the entire time they are at the University. Most are able to find employment soon after due to the work skills they have developed. Find out how students start with no library backgrounds and leave ready to tackle the “real world.”

Join this panel of librarians to find out more about how their libraries are innovating patron services.

When our library's golf cart started becoming less reliable and less available, the USF Tampa Library ILL department determined it was time for a change. Last year we proposed the purchase of a bicycle for library services. My presentation will discuss our Interlibrary Loans department, our Pronto Document Delivery program and our quest to make a change.
I will touch upon the details of our Pronto service and how it was developed in and outside of ILLiad to directly deliver materials. I will also discuss the process of initiating this new phase of Pronto, including bicycle vs. golf cart, bicycle/tricycle research findings, pros and cons of each style of cycle, policy and liability issues, funding, results of preliminary use, and feedback.
On an average day, our department processes hundreds of requests. Having fast, safe and reliable transportation is the key to our Pronto service’s success.

Simplifying resource delivery request options in library discovery platforms can be a challenging endeavor. Can we remove the jargon and just say what the ILL and document delivery services do? Can we focus on what is being delivered and the format options? Are our systems capable of presenting one button requesting with integrated “smart fulfillment” technologies that route requests to appropriate services behind-the-scenes? If we make these services more prominent and easy to use, how much will this increase the staffing and financial needs within the library? 
At the University of Minnesota Libraries, we’ve been exploring and investigating these questions of how to integrate document delivery into discovery alongside the existing delivery services. Using an iterative process with usability testing throughout, our aim is to make requesting resources seamless for the user, while also identifying and addressing the potential costs and associated risks.