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Patron Services [clear filter]
Wednesday, March 14


Reformatting Library Services: Providing Service to Patrons with Disabilities
The role of libraries has changed a great deal over the past years, with Access Services implementing more developed and seamless services to more patrons every day. Alternate formats is one area that brings many challenges to provide the best quality of service to users. In response, Syracuse University Libraries have made committed efforts to identify and meet the needs of patrons with disabilities. In partnership with others on campus, the Libraries have embarked on a journey to further expand our services to patrons. This session will present:

1) Syracuse University Libraries’ efforts to provide accessible reformatted texts for patrons in need of this service
2) Integration of ILLiad and interlibrary loan procedures
3) Challenges of reformatting text
4) Accessibility for course reserve items

avatar for Ronald Figueroa

Ronald Figueroa

Resource Sharing Manager, Syracuse University
Ronald Figueroa is currently the Resource Sharing manager at the Syracuse University Libraries in New York. He supervises Interlibrary Loan, Course Reserve and Document Delivery since 2014. He has over 16 years of experience working in the area of Access and Resource Sharing.

Wednesday March 14, 2018 10:00am - 11:00am
Orlando - Third Floor


Right Under Their Noses: Helping patrons identify the resources at their fingertips.
A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction faculty.

avatar for Jessica Garner

Jessica Garner

Access Services Department Head, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public... Read More →
avatar for Jessica Williams

Jessica Williams

Interlibrary Loan Borrower, Georgia Southern University
Jessica Williams graduated with her Master of Library and Information Science degree from Valdosta State University in 2015.  She has worked at Georgia Southern University in Statesboro, GA for the past 11 years where she has spent the past six years being in interlibrary loan.

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 7


Resume Building - Supporting Your Staff and Student Assistants
Students apply to work at the library because it is a job on campus and it is convenient to work, take classes and study on campus. What students and (newly hired) staff do not realize when they are hired in the ILL/DDS department at the University of Central Florida is that they are enrolled in a different type of class: the class of building their resumes on a variety of work skills. Most student assistants start as freshman and stay the entire time they are at the University. Most are able to find employment soon after due to the work skills they have developed. Find out how students start with no library backgrounds and leave ready to tackle the “real world.”

avatar for Kristine Shrauger

Kristine Shrauger

Head of Interlibrary Loan and Document Delivery Services, University of Central Florida
Kristine Shrauger has been the Head of Interlibrary Loan and Document Delivery Services at the University of Central Florida for the past 14 years. Her interest lies in interlibrary loan and most recently reviewing children and young adult books for diversity.

Wednesday March 14, 2018 12:00pm - 12:30pm
Orlando - Third Floor


Innovations in Patron Services
Join this panel of librarians to find out more about how their libraries are innovating patron services.

avatar for Amber Cook

Amber Cook

Head of Interlibrary Loan, University of South Carolina
avatar for Margaret Dunn

Margaret Dunn

Senior Library Specialist, University of Houston Libraries
Margaret Dunn is a Senior Library Specialist in the Interlibrary Loan unit at the University of Houston Libraries in Houston, Texas. She processes requests for borrowing, lending and document delivery in the unit using ILLiad. She manages the finances for the unit which includes purchasing... Read More →
avatar for Mike Paxton

Mike Paxton

Document Delivery Services Librarian, University of Chicago
Mike is the Document Delivery Services Librarian at University of Chicago, where they work with consortial resource sharing and interlibrary loan, reserves, and Scan & Deliver. Before coming to Chicago in 2017, they held positions at SUNY Oswego, University of Washington, and Indiana... Read More →

Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 2


Document Delivery on Wheels: the pedaling power of efficiency
When our library's golf cart started becoming less reliable and less available, the USF Tampa Library ILL department determined it was time for a change. Last year we proposed the purchase of a bicycle for library services. My presentation will discuss our Interlibrary Loans department, our Pronto Document Delivery program and our quest to make a change.
I will touch upon the details of our Pronto service and how it was developed in and outside of ILLiad to directly deliver materials. I will also discuss the process of initiating this new phase of Pronto, including bicycle vs. golf cart, bicycle/tricycle research findings, pros and cons of each style of cycle, policy and liability issues, funding, results of preliminary use, and feedback.
On an average day, our department processes hundreds of requests. Having fast, safe and reliable transportation is the key to our Pronto service’s success.

avatar for Catherine Negron

Catherine Negron

Library Specialist, University of South Florida
Catherine Negron received her MA in Library Science at the University of South Florida. She has worked in Special Collections as a practicum student and at Clearwater Public Library as a directory/call center Librarian. She currently works in Interlibrary Loans at the USF Tampa Library... Read More →

Wednesday March 14, 2018 3:05pm - 3:25pm
Grand Ballroom 2


Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users
Simplifying resource delivery request options in library discovery platforms can be a challenging endeavor. Can we remove the jargon and just say what the ILL and document delivery services do? Can we focus on what is being delivered and the format options? Are our systems capable of presenting one button requesting with integrated “smart fulfillment” technologies that route requests to appropriate services behind-the-scenes? If we make these services more prominent and easy to use, how much will this increase the staffing and financial needs within the library? 
At the University of Minnesota Libraries, we’ve been exploring and investigating these questions of how to integrate document delivery into discovery alongside the existing delivery services. Using an iterative process with usability testing throughout, our aim is to make requesting resources seamless for the user, while also identifying and addressing the potential costs and associated risks.

avatar for Melissa Eighmy Brown

Melissa Eighmy Brown

Co-Interim Director of Content Services, University of Minnesota
Melissa Eighmy Brown is the manager of Interlibrary Loan Borrowing & Digital Delivery, and the co-interim director of Content Services at the University of Minnesota Libraries. Her work includes managing a student savings project in partnership with the University Bookstore, as well... Read More →
avatar for Kate McCready

Kate McCready

Interim AUL for Content & Collections, University of Minnesota Libraries
Kate McCready is the Director of the Content Services department which is comprised of Interlibrary Loan and the Open Scholarship and Publishing Services [OSPS] unit within the University Libraries. OSPS provides Copyright Permissions Services, and Publishing Services. Kate is responsible... Read More →

Wednesday March 14, 2018 3:25pm - 3:45pm
Grand Ballroom 2