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General Resource Sharing [clear filter]
Wednesday, March 14


Tips & Tricks for Handling Difficult Requests
Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.

avatar for Tina Baich

Tina Baich

Senior Associate Dean for Scholarly Communication & Content Strategies, Library, Indiana University-Purdue University Indianapolis
Tina Baich is a Librarian at IUPUI University Library where she was appointed Associate Dean for Collections in July 2018. Her portfolio includes Acquisitions, Bibliographic & Metadata Services, Resource Sharing & Delivery Services, and Special Collections & Archives. Tina previously... Read More →
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. Lapis has previously been a member of the SHARES Best Practices Working Group and a panelist at the OCLC Resource Sharing Conference: The Care and Feeding of Custom Holdings (2017) and... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University... Read More →

Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 2


E-resources and Interlibrary Loan
Join this panel of librarians to learn more about how e-resources are managed in ILL workflows.

avatar for Mikki Butcher

Mikki Butcher

Director Interlibrary Loan and Course Reserves, James Madison University
Mikki Butcher is the Director of Interlibrary Loan & Course Reserves at James Madison University. Before taking on her Director role in 2003, she worked in various areas within JMU’s four libraries, including serials, microforms, document delivery, purchase on demand, course reserves... Read More →
avatar for Sarah Damery

Sarah Damery

Interlibrary Loan and Fulfillment Associate, Butler University Libraries
Sarah Damery is the Interlibrary Loan and Fulfillment Associate for Butler University Libraries. Working in the Collections & Digital Services department, she oversees all interlibrary loan and document delivery activities. She is currently pursuing her MLS at Indiana University... Read More →
avatar for Peggy Glatthaar

Peggy Glatthaar

Head of Customer Services, Florida Gulf Coast University
Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign

Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 1