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General Resource Sharing [clear filter]
Wednesday, March 14


ILL Borrowing Workflow Prioritization
This presentation will discuss how Millersville University prioritizes ILL workflow through various systems to fill requests efficiently, quickly, and with little staff. The use of ILLiad add-ons and custom queues to move borrowing requests through disparate systems in a prioritized fashion, with little staff intervention, allows us to process a high volume of requests with only two staff members and a handful of student employees. The discussion will center on book/returnable borrowing, reasons for the priority of each system/process, and our general philosophy of resource sharing. Discovery systems and article borrowing will briefly be highlighted.

avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 6


Tips & Tricks for Handling Difficult Requests
Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.

avatar for Tina Baich

Tina Baich

Senior Associate Dean, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she is Senior Associate Dean for Scholarly Communication & Content Strategies. Her portfolio includes the Center for Digital Scholarship, Resource Acquisition & Description, Resource Sharing & Delivery Services, and the Ruth... Read More →
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. At previous Resource Sharing conferences he has been a part of panels and presentations discussing custom holdings, tips for dealing with difficult requests, and ILLiad/Alma NCIP inte... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University... Read More →

Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 2


E-resources and Interlibrary Loan
Join this panel of librarians to learn more about how e-resources are managed in ILL workflows.

avatar for Mikki Butcher

Mikki Butcher

Director, Interlibrary Loan & Course Reserves, James Madison University
Mikki Butcher is the Director of Interlibrary Loan & Course Reserves at James Madison University. Before taking on her Director role in 2003, she worked in various areas within JMU’s four libraries, including serials, microforms, document delivery, purchase on demand, course reserves... Read More →
avatar for Sarah Damery

Sarah Damery

Interlibrary Loan and Fulfillment Associate, Butler University
Sarah Damery is the Interlibrary Loan and Fulfillment Associate for Butler University Libraries. Working in the Collections & Digital Services department, she oversees all interlibrary loan and document delivery activities. She is currently pursuing her MLS at Indiana University... Read More →
avatar for Peggy Glatthaar

Peggy Glatthaar

Head of Customer Services, Florida Gulf Coast University
Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign

Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 1


Historian's use of ILL for returnables: reality vs. perception of turn-around time
The College of New Jersey (TCNJ) is committed to continuously improving services and recently implemented the ILLiad request management system, joined RapidILL and RapidR, and reviewed and revised workflows. The Humanities Librarian ramped up instruction efforts to further drive ILL use. Patrons responded by increasing their ILL requests, particularly for non-returnables.
Despite vastly improved ILL turnaround times and instructional efforts, some patrons, especially in the History Department, remain reluctant to make ILL requests of returnables.
To find out why, TCNJ Library’s Humanities and Access Services Librarians undertook a study of history faculty and their capstone students’ use of ILL for returnables. This presentation describes the results of the survey and a plan for instruction and outreach. Survey results are cross-referenced with actual ILL use statistics with an aim to aggregate reality vs. perception in the use of ILL services among local historians and their students.

avatar for David Murray

David Murray

Humanities Librarian, The College of New Jersey
David Murray is the Humanities Librarian at The College of New Jersey. His nearly thirty years of experience in both academic and public libraries includes a 12-year stint as History and Spanish Librarian at Temple University. David holds a second interdisciplinary masters degree... Read More →
avatar for Bethany Sewell

Bethany Sewell

Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of... Read More →

Wednesday March 14, 2018 2:00pm - 2:30pm
Grand Ballroom 8


Strategic Library Partnerships: More than Books - Lending Biomolecular Models
For nearly 15 years, the Walter Schroeder Library and the Center for Biomolecular Modeling (CBM) at the Milwaukee School of Engineering (MSOE) have collaborated to maintain the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures, created by the CBM using 3D Printing Technology. These models are available for short-term loans to educators nationwide for use in K-12 and college classrooms to help students understand complex science concepts. Learn how the Walter Schroeder Library leverages library practices and procedures to manage the collection and how this strategic partnership enables both departments the opportunity to contribute to MSOE's scientific and technical educational outreach efforts.

avatar for Denise Gergetz

Denise Gergetz

Librarian II and Archivist, Milwaukee School of Engineering
Denise Gergetz is a Librarian and Archivist at the Milwaukee School of Engineering (MSOE) in Wisconsin. When she started at MSOE in 2010 she managed Interlibrary Loan and the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures loaned... Read More →

Wednesday March 14, 2018 2:45pm - 3:45pm
Orlando - Third Floor


Poster Session: CSU+: Connecting 23 California State University Libraries
The California State University (CSU) System recently migrated to a new, shared library services platform to support collaborative management and delivery of library resources. The Unified Library Management System (ULMS) connects all 23 libraries from each of the 23 campuses. This effort was led by the CSU Office of the Chancellor, in conjunction with key stakeholders throughout the system. This poster will focus on CSU+, the resource sharing service created to maximize access to resources from all 23 libraries. It will also focus on newly formed collaborations, building stronger working teams within the CSU; as well as, addressing some of the challenges -- including changes to workflow, getting the buy-in from all parties involved, exploring governance, system-wide training, a more transparent communication model and more. The poster will also cover the CSU ILL group, Interlibrary Services Partner Information Exchange (I-SPIE) and its overarching role on CSU+.


Gretchen Higginbottom

Librarian, Head of Interlibrary Loan, California State University, Fresno
Gretchen Higginbottom is the Head of Interlibrary Loan at California State University, Fresno. She earned her MLIS at the University of Pittsburgh. Her earliest memories of libraries include the summer reading programs at Boston Public Library in her native hometown. Gretchen began... Read More →
avatar for Dawnelle Ricciardi

Dawnelle Ricciardi

Interlibrary Loan Coordinator, Sonoma State University

Wednesday March 14, 2018 4:30pm - 6:30pm
Grand Ballrooms 4 & 5