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Change Management [clear filter]
Wednesday, March 14
 

11:30am

Enhancing the Information Trading Post: Exchanging WorldShare Interlibrary Loan for Tipasa
In summer 2018, Salem Academy & College, a small, private, liberal arts college for women, enhanced resource sharing services by exchanging WorldShare Interlibrary Loan for Tipasa. In this session, Anna Dulin Milholland, Discovery & Delivery Librarian, will detail Salem College Libraries’ – a WorldShare Management Services (WMS) library – decision to migrate to Tipasa, the migration timeline, and the opportunities and challenges experienced, including: Initiating WorldShare Interlibrary Loan/Circulation integration, restructuring resource sharing operations, maximizing efficiency with minimal staff, improving customer service, troubleshooting notification workflows, upgrading NSC’s STAR ranking, and assessing user experience.

Speakers
AD

Anna Dulin Milholland

Discovery & Delivery Librarian, Salem Academy & College


Wednesday March 14, 2018 11:30am - 12:00pm
Grand Ballroom 6