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Change Management [clear filter]
Wednesday, March 14

11:30am EDT

Enhancing the Information Trading Post: Exchanging WorldShare Interlibrary Loan for Tipasa
In summer 2018, Salem Academy & College, a small, private, liberal arts college for women, enhanced resource sharing services by exchanging WorldShare Interlibrary Loan for Tipasa. In this session, Anna Dulin Milholland, Discovery & Delivery Librarian, will detail Salem College Libraries’ – a WorldShare Management Services (WMS) library – decision to migrate to Tipasa, the migration timeline, and the opportunities and challenges experienced, including: Initiating WorldShare Interlibrary Loan/Circulation integration, restructuring resource sharing operations, maximizing efficiency with minimal staff, improving customer service, troubleshooting notification workflows, upgrading NSC’s STAR ranking, and assessing user experience.


Anna Dulin Milholland

Discovery & Delivery Librarian, Salem Academy & College

Wednesday March 14, 2018 11:30am - 12:00pm EDT
Grand Ballroom 6

2:45pm EDT

Change Management for System Implementations
Join this panel of librarians to find out more about how they have handled change management during system implementations at their libraries.

avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →

Anna Dulin Milholland

Discovery & Delivery Librarian, Salem Academy & College
avatar for Michael Mulligan

Michael Mulligan

Data Scientist, SUNY Upstate Medical University

Wednesday March 14, 2018 2:45pm - 3:45pm EDT
Grand Ballroom 1