8:00am EDT
ILL 101 with RUSA STARS
Speakers
Senior Associate Dean, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she is Senior Associate Dean for Scholarly Communication & Content Strategies. Her portfolio includes the Center for Digital Scholarship, Resource Acquisition & Description, Resource Sharing & Delivery Services, and the Ruth...
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Head, Collections, Acquisitions, and Resource Sharing, University of Delaware Library
Head, Copyright & Scholarly Communication, Kent State University
Cindy Kristof, Associate Professor, currently serves as Head of Copyright and Scholarly Communication at Kent State University Libraries, managing the Copyright Services, Digital Projects, and Institutional Repository operations. She serves as Kent State’s OhioLINK ETD administrator...
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Director of User Services and Resource Sharing, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She also...
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1:00pm EDT
Tipasa Tuesday: OCLC Product Update
Speakers
Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based...
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Sr. Product Manager, OCLC
Jennifer Corsi is one of the product managers on the Resource Sharing team at OCLC. She has worked at OCLC for 15+ years on variety of products, including FirstSearch, the OCLC Link resolver, WorldShare ILL, ILL Policies directory and for the past two years on our newest ILL product...
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Resource Sharing and Reserves Coordinator, University at Albany
Timothy Jackson is a native of upstate New York who obtained both a B.A. and an M.S. in Information Science from The University at Albany, SUNY. He’s worked in the University at Albany library’s Access Services Department since 2001. He began his library career as a student assistant...
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Product Manager, Resource Sharing, OCLC
Alena Miller joined OCLC in 2015 as a Product Manager on the Resource Sharing team, after holding a variety of writing, marketing, and technical roles in scientific information. She produces release notes and roadmaps, assists with marketing and web content, and has lots of conversations...
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Director of Library and Learning Resources, SUNY Polytechnic Institute
Shannon is currently the Library Director at the newly formed SUNY Polytechnic Institute, with sites in Albany and Utica NY. He has held positions in a variety of library areas including Reference, Instruction, Instructional Design, Resource Sharing, and Access Services. He has also...
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Product Analyst, OCLC
Jenny Rosenfeld has an MLIS from San Jose State University and spent 12 years working in academic and public libraries before coming to OCLC (13 if you count fourth0grade volunteer work). At OCLC she started on the implementation services team helping libraries reach success with...
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Product Manager, OCLC
Hank Sway is Product Manager for APIs and EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University...
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Resource Sharing Services Consultant, OCLC
Alisa Whitt joined OCLC in 2010 as the Resource Sharing Services Consultant. Alisa’s product knowledge includes WorldShare ILL, Tipasa, ILLiad, Navigator, and VDX. Alisa has a background in academic libraries, with more than 25 years in ILL, reference, and faculty IT development...
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6:30pm EDT
7:30am EDT
8:30am EDT
Welcome
Speakers
Vice President, Global Product Management, OCLC
Mary Sauer-Games joined OCLC in September 2014 as Vice President of Global Product Management.She came to OCLC from the American Psychological Association, where she was Senior Director, managing PsycINFO database products and leading an organization of 70 staff. From 2002 to February...
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8:45am EDT
Conversations that Matter
Speakers
Journalist and author
Celeste is an award-winning journalist, public speaker and author of the book We Need To Talk - How To Have Conversations That Matter (Harper Wave). She is the Executive Producer and host of On Second Thought at Georgia Public Broadcasting in Atlanta. A former host at National Public...
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9:30am EDT
10:00am EDT
10:00am EDT
10:00am EDT
10:00am EDT
Library Consortia & How They Participate in Resource Sharing
Speakers
Circulation Coordinator, Cincinnati State
Myra Justus has managed Circulation Services at Cincinnati State Technical & Community College since 2012. She oversees interlibrary loan services, including OhioLINK and OCLC related borrowing and lending services. Myra supervises circulation/public service students, provides reference...
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Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of...
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SWIFT Coordinator, Colorado State Library
10:00am EDT
Managing Copyright in an ILL Setting
Speakers
Resource Delivery Librarian, University of Texas at Arlington
Troy is currently the Resource Delivery Librarian at the University of Texas at Arlington Libraries. He is responsible for Interlibrary Loans, Resource Delivery and Course Reserves. He holds a Master’s in Business and a Master’s in Library and Information Science. He has worked...
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Head of User Services, ZBW Leibniz Information Centre
Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan, international...
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Head, Collections, Acquisitions, and Resource Sharing, University of Delaware Library
Interlibrary Library Loan Librarian, University of North Texas
Pamela Johnston is the Interlibrary Loan Librarian at the University of North Texas. She has worked in various aspects of access services at the UNT Libraries for over 25 years. She has presented on management and process improvement and her work has appeared in the Journal of Access...
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10:00am EDT
ILL Borrowing Workflow Prioritization
Speakers
Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University...
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10:00am EDT
10:00am EDT
Reformatting Library Services: Providing Service to Patrons with Disabilities
Speakers
Resource Sharing Manager, Syracuse University Libraries
Ronald Figueroa is currently the Resource Sharing manager at the Syracuse University Libraries in New York. He supervises Interlibrary Loan, Course Reserve and Document Delivery since 2014. He has over 16 years of experience working in the area of Access and Resource Sharing.
10:00am EDT
Right Under Their Noses: Helping patrons identify the resources at their fingertips.
Speakers
Head of Access Services, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public...
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Interlibrary Loan Borrower, Georgia Southern University
Jessica Williams graduated with her Master of Library and Information Science degree from Valdosta State University in 2015. She has worked at Georgia Southern University in Statesboro, GA for the past 11 years where she has spent the past six years being in interlibrary loan.
10:00am EDT
Maximum ILLiad
Speakers
Chief Operations & Service Officer, Atlas Systems
Stephanie Spires is Chief Service Officer at Atlas Systems. Stephanie has worked in libraries or providing services for libraries in various roles for over 27 years starting with shelving and circulation at The Public Library of Columbus & Franklin County (now Columbus Metropolitan...
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10:20am EDT
10:20am EDT
10:20am EDT
10:40am EDT
10:40am EDT
11:00am EDT
11:00am EDT
11:00am EDT
11:00am EDT
11:30am EDT
11:30am EDT
11:30am EDT
11:30am EDT
11:30am EDT
11:30am EDT
A Tale of Three Projects: Sharing Special Collections Materials via Resource Sharing
Speakers
Senior Program Officer, OCLC
Dennis Massie coordinates the SHARES resource sharing consortium for the OCLC Research Library Partnership and conceives and manages OCLC Research projects centered on sharing collections. Dennis began his career as a library resource sharing professional a quarter century ago, serving...
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Head, Interlibrary Services, Ohio State University Libraries
Brian Miller is the Head of Interlibrary Services at The Ohio State University Libraries. He chaired the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee during the most recent revision of the Interlibrary Loan Code For the United States. Brian also led the Big...
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Director of Resource Sharing Initiatives, Ivy Plus Libraries
Heidi Nance is the Director of Resource Sharing Initiatives for the Ivy Plus Libraries, which include Brown, Columbia, Cornell, Dartmouth, Duke, Harvard, Johns Hopkins, MIT, Princeton, Stanford, University of Chicago, University of Pennsylvania, and Yale libraries. Her portfolio includes...
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Head, Schoenberg Center for Electronic Text & Image, University of Pennsylvania
Mick manages the Penn Libraries’ imaging and digital asset management departments, working to preserve and expand access to special collections through digitization.
11:30am EDT
Tips & Tricks for Handling Difficult Requests
Speakers
Senior Associate Dean, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she is Senior Associate Dean for Scholarly Communication & Content Strategies. Her portfolio includes the Center for Digital Scholarship, Resource Acquisition & Description, Resource Sharing & Delivery Services, and the Ruth...
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Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. At previous Resource Sharing conferences he has been a part of panels and presentations discussing custom holdings, tips for dealing with difficult requests, and ILLiad/Alma NCIP inte...
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ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University...
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11:30am EDT
11:50am EDT
11:50am EDT
12:00pm EDT
Comparing Apples to Oranges: An Investigation into the Validity of Interlibrary Loan Statistics
Speakers
Scholarly Communication Librarian, University of South Carolina
Amie Freeman is the Scholarly Communication Librarian with the University of South Carolina Libraries' Digital Research Services department. She holds a BA in International Studies and a MLIS from the University of South Carolina. Amie oversees Scholar Commons, UofSC’s institutional...
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Assessment Librarian, University of South Carolina
Megan Palmer is the Assessment Librarian at the University of South Carolina. She graduated from the Pennsylvania State University with a bachelor’s degree in Psychology and from the University of Pittsburgh with a master’s degree in Library and Information Science. She provides...
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12:00pm EDT
12:00pm EDT
12:10pm EDT
12:10pm EDT
12:10pm EDT
12:30pm EDT
12:30pm EDT
1:30pm EDT
1:30pm EDT
1:30pm EDT
APIs 101
Speakers
Product Manager, OCLC
Hank Sway is Product Manager for APIs and EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University...
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1:30pm EDT
Stretching the Elastic: Since One Size Does NOT fit all
Speakers
Assistant Director for Client Services, Scholars Portal, Ontario Council of University Libraries
Amy Greenberg has been working for the Ontario Council of University Libraries (OCUL) since May 2003 when she was hired as a User Support Librarian for the implementation of a consortia-wide ILL system. Currently she is Assistant Director responsible for all Client Services at Scholars...
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Program Officer for Resource Sharing, Greater Western Library Alliance (GWLA)
McKee received her M.L.S. from Indiana University, Bloomington with a very diverse career in librarianship. She has been an academic librarian, a sales rep for two subscription agencies and now a consortium officer for the past 19+ years. A former President of NASIG, McKee is a member...
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Resource Sharing Manager, Minitex
Carol Nelson has been working in Minitex Resource Sharing for over 30 years. Her current responsibilities include managing the University of Minnesota’s ILL Lending division (Documents to U), electronic delivery, and the Resource Sharing website.
1:30pm EDT
Apples and Oranges: Are we all counting the same things?
Speakers
Resource Delivery Librarian, University of Texas at Arlington
Troy is currently the Resource Delivery Librarian at the University of Texas at Arlington Libraries. He is responsible for Interlibrary Loans, Resource Delivery and Course Reserves. He holds a Master’s in Business and a Master’s in Library and Information Science. He has worked...
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1:30pm EDT
E-resources and Interlibrary Loan
Speakers
Director, Interlibrary Loan & Course Reserves, James Madison University
Mikki Butcher is the Director of Interlibrary Loan & Course Reserves at James Madison University. Before taking on her Director role in 2003, she worked in various areas within JMU’s four libraries, including serials, microforms, document delivery, purchase on demand, course reserves...
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Interlibrary Loan and Fulfillment Associate, Butler University
Sarah Damery is the Interlibrary Loan and Fulfillment Associate for Butler University Libraries. Working in the Collections & Digital Services department, she manages interlibrary loan and document delivery activities. Sarah received her MLIS from Indiana University-Indianapolis Fall...
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Head of Customer Services, Florida Gulf Coast University
Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign
1:30pm EDT
1:30pm EDT
Innovations in Patron Services
Speakers
Head of Interlibrary Loan, University of South Carolina
Senior Library Specialist, University of Houston Libraries
Margaret Dunn is a Senior Library Specialist in the Interlibrary Loan unit at the University of Houston Libraries in Houston, Texas. She processes requests for borrowing, lending and document delivery in the unit using ILLiad. She manages the finances for the unit which includes purchasing...
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Document Delivery Services Librarian, University of Chicago
Mike is the Document Delivery Services Librarian at University of Chicago, where they work with consortial resource sharing and interlibrary loan, reserves, and Scan & Deliver. Before coming to Chicago in 2017, they held positions at SUNY Oswego, University of Washington, and Indiana...
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1:50pm EDT
1:50pm EDT
2:00pm EDT
Historian's use of ILL for returnables: reality vs. perception of turn-around time
Speakers
Humanities Librarian, The College of New Jersey
David Murray is the Humanities Librarian at The College of New Jersey. His nearly thirty years of experience in both academic and public libraries includes a 12-year stint as History and Spanish Librarian at Temple University. David holds a second interdisciplinary masters degree...
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Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of...
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2:10pm EDT
2:10pm EDT
2:10pm EDT
2:30pm EDT
2:45pm EDT
2:45pm EDT
2:45pm EDT
2:45pm EDT
2:45pm EDT
Change Management for System Implementations
Speakers
Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University...
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Discovery & Delivery Librarian, Salem Academy & College
Data Scientist, SUNY Upstate Medical University
2:45pm EDT
The German Copyright - A Mystery for Foreign Librarians?
Speakers
Head of User Services, ZBW Leibniz Information Centre
Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan, international...
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2:45pm EDT
Strategic Library Partnerships: More than Books - Lending Biomolecular Models
Speakers
Librarian II and Archivist, Milwaukee School of Engineering
Denise Gergetz is a Librarian and Archivist at the Milwaukee School of Engineering (MSOE) in Wisconsin. When she started at MSOE in 2010 she managed Interlibrary Loan and the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures loaned...
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2:45pm EDT
2:45pm EDT
2:45pm EDT
The IDS Project: It's the People, Not the Platform
Speakers
Senior Clerk, Hudson Valley Community College
Jennifer Acker has worked at Hudson Valley Community College for 21 years. All but a handful of those years have been in Interlibrary Loan. Jennifer is the Regional User Group Coordinator and a Mentor for the IDS Project.
Director of User Services and Resource Sharing, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She also...
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Head of Library Resource Sharing, The Graduate Center, CUNY
Beth Posner is the Head of Library Resource Sharing at The Graduate Center, CUNY. She writes and presents on a variety of issues regarding interlibrary loan services, as well as on the image of libraries and librarians in literature. She is the editor of a collection titled Library...
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3:05pm EDT
3:05pm EDT
3:05pm EDT
3:05pm EDT
Document Delivery on Wheels: the pedaling power of efficiency
Speakers
Library Specialist, University of South Florida
Catherine Negron received her MA in Library Science at the University of South Florida. She has worked in Special Collections as a practicum student and at Clearwater Public Library as a directory/call center Librarian. She currently works in Interlibrary Loans at the USF Tampa Library...
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3:25pm EDT
3:25pm EDT
3:25pm EDT
3:25pm EDT
Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users
Speakers
Interim Director Of Content Acquisition & Delivery, University Of Minnesota
Melissa Eighmy Brown is the Director of Content Acquisition & Delivery at the University of Minnesota Libraries - Twin Cities. Her work includes providing leadership and vision for print acquisitions, resource sharing and digital delivery, with an emphasis on creating a better user...
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Interim AUL for Collections and Content Strategy, University of Minnesota Libraries
Kate McCready is currently the Interim Associate University Librarian for Collections & Content Strategy. Kate is responsible for the goals and work of the C&CS service area and provides leadership in the development, discovery, and long term stewardship of the University of Minnesota...
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4:30pm EDT
4:30pm EDT
4:30pm EDT
Poster Session: ILL Cost Recovery at UMB
Speakers
Library Services Supervisor, University of Maryland, Baltimore
Vickie Campbell is a Resource Sharing Supervisor in Resource Sharing at University of Maryland, Baltimore. Her expertise includes ILL services and technologies. She currently serves on the ILL & Resource Sharing committee at University System of Maryland and Affiliated Institution...
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Library Services Specialist, University of Maryland, HS/HSL
Lorrie Woods is a Library Services Specialist in Resource Sharing at University of Maryland, Baltimore. She provides ILL and documents delivery services. In addition to ILL she also works with the institutional repository, the UMB Digital Archive, including outreach and data curation...
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4:30pm EDT
Poster Session: CSU+: Connecting 23 California State University Libraries
Speakers GH
LIBRARIAN, CALIFORNIA STATE UNIVERSITY, FRESNO
Gretchen Higginbottom is the Head of Interlibrary Loan at California State University, Fresno. She earned her MLIS at the University of Pittsburgh. Her earliest memories of libraries include the summer reading programs at Boston Public Library in her native hometown. Gretchen began...
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Library Staff, Sonoma State University - Library
Interlibrary Loan
4:30pm EDT
7:00pm EDT
7:30am EDT
8:30am EDT
OCLC Update
Speakers
Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based...
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9:30am EDT
9:45am EDT
Stop Chasing Chickens and Let the Fences Do the Work: Data Supported Service Policies in Action
Speakers
Head of Delivery Services, Columbia University
Zack Lane is Head of Delivery Services at Columbia University Libraries. His 16 year career at Columbia has included positions in both Technical and Access Services. Zack has been involved with resource sharing for 5 years and recently won the 2019 Virginia Boucher OCLC Distinguished...
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Head, Access Services, Northwestern University
Kurt Munson is the Head, Access Services at Northwestern University Libraries in Evanston, Illinois. He is on the Project ReShare steering committee as well as co-chairing the product managment team for ReShare.He has worked in resource sharing for more than 20 years in academic...
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Director of Document Delivery Services, Texas A&M University
Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries. Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become...
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10:45am EDT
11:00am EDT
11:45am EDT
Wrap Up & Prizes
Speakers
Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based...
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12:00pm EDT