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8:00am
ILL 101 with RUSA STARS
Speakers
Associate Dean for Collections, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she was appointed Associate Dean for Collections in July 2018. Her portfolio includes Acquisitions, Bibliographic & Metadata Services, Resource Sharing & Delivery Services, and Special Collections & Archives. Tina previously...
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Librarian, University of Delaware Library
Megan Gaffney is Librarian and Coordinator of Interlibrary Loan and Document Delivery Services at the University of Delaware Library. She has presented and published articles on topics including interdepartmental collaboration and the impact of discovery layers on resource sharing...
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Head, Copyright & Scholarly Communication, Kent State University
Cindy Kristof, Associate Professor, currently serves as Head of Copyright and Document Services at Kent State University Libraries, managing the Copyright Services, Interlibrary Loan, Reserve Services and Institutional Repository operations. She serves as Kent State’s OhioLINK ETD...
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Director of User Services and Resource Sharing, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She also...
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1:00pm
Tipasa Tuesday: OCLC Product Update
Speakers
Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based...
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Product Manager, OCLC
Jennifer Corsi is one of the product managers on the Resource Sharing team at OCLC. She has worked at OCLC for 15+ years on variety of products, including FirstSearch, the OCLC Link resolver, WorldShare ILL, ILL Policies directory and for the past two years on our newest ILL product...
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Resource Sharing and Reserves Coordinator, University at Albany
Timothy Jackson is a native of upstate New York who obtained both a B.A. and an M.S. in Information Science from The University at Albany, SUNY. He’s worked in the University at Albany library’s Access Services Department since 2001. He began his library career as a student assistant...
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Product Manager, OCLC
Alena Miller joined OCLC in 2015 as a Product Manager on the Resource Sharing team, after holding a variety of writing, marketing, and technical roles in scientific information. She produces release notes and roadmaps, assists with marketing and web content, and has lots of conversations...
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Director of Library and Learning Resources, SUNY Polytechnic Institute
Shannon is currently the Library Director at the newly formed SUNY Polytechnic Institute, with sites in Albany and Utica NY. He has held positions in a variety of library areas including Reference, Instruction, Instructional Design, Resource Sharing, and Access Services. He has also...
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Senior Implementation Program Manager, OCLC
Jenny Rosenfeld is an implementation manager at OCLC, working with libraries that use Tipasa, WorldCat Navigator and Hosted EZproxy. Previously she was the Systems Librarian at Woodbury University in Burbank, California. Also at Woodbury, Jenny served as the Public Services Coordinator...
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Product Manager, OCLC
Hank Sway is Product Manager for EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University...
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OCLC
Alisa Whitt joined OCLC in 2010 as the Resource Sharing Services Consultant. Alisa’s product knowledge includes WorldShare ILL, Tipasa, ILLiad, Navigator, and VDX. Alisa has a background in academic libraries, with more than 25 years in ILL, reference, and faculty IT development...
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6:30pm
7:30am
8:30am
Welcome
Speakers
Vice President, Global Product Management, OCLC
Mary Sauer-Games joined OCLC in September 2014 as Vice President of Global Product Management.She came to OCLC from the American Psychological Association, where she was Senior Director, managing PsycINFO database products and leading an organization of 70 staff. From 2002 to February...
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8:45am
Conversations that Matter
Speakers
Journalist and author
Celeste is an award-winning journalist, public speaker and author of the book We Need To Talk - How To Have Conversations That Matter (Harper Wave). She is the Executive Producer and host of On Second Thought at Georgia Public Broadcasting in Atlanta. A former host at National Public...
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9:30am
10:00am
10:00am
10:00am
10:00am
Library Consortia & How They Participate in Resource Sharing
Speakers
Circulation Coordinator, Cincinnati State Technical & Community College
Myra Justus has managed Circulation Services at Cincinnati State Technical & Community College since 2012. She oversees interlibrary loan services, including OhioLINK and OCLC related borrowing and lending services. Myra supervises circulation/public service students, provides reference...
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Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of...
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SWIFT Coordinator, Colorado State Library
10:00am
Managing Copyright in an ILL Setting
Speakers
Resource Delivery Librarian, University of Texas at Arlington
I have worked in libraries for over thirty years. My specialty is workflow analysis, copyright, statistics and analytics. I am a problem solver and like to help others become successful. I have a diverse background and consider myself a nontraditional librarian. I look forward to...
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Head of User Services, ZBW Leibniz Information Centre for Economics
Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan, international...
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Librarian, University of Delaware Library
Megan Gaffney is Librarian and Coordinator of Interlibrary Loan and Document Delivery Services at the University of Delaware Library. She has presented and published articles on topics including interdepartmental collaboration and the impact of discovery layers on resource sharing...
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Librarian III, UNT
Pamela Johnston is the Interlibrary Loan Librarian at the University of North Texas. She has worked in various aspects of access services at the UNT Libraries for over 25 years. She has presented on management and process improvement and her work has appeared in the Journal of Access...
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10:00am
ILL Borrowing Workflow Prioritization
Speakers
Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University...
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10:00am
10:00am
Reformatting Library Services: Providing Service to Patrons with Disabilities
Speakers
Resource Sharing Manager, Syracuse University Libraries
Ronald Figueroa is currently the Resource Sharing manager at the Syracuse University Libraries in New York and supervises Interlibrary Loan, Course Reserve and Document Delivery since 2014. He has over 16 years of experience working in the area of Access and Resource Sharing.
10:00am
Right Under Their Noses: Helping patrons identify the resources at their fingertips.
Speakers
Access Services Department Head, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public...
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Interlibrary Loan Borrower, Georgia Southern University
Jessica Williams graduated with her Master of Library and Information Science degree from Valdosta State University in 2015. She has worked at Georgia Southern University in Statesboro, GA for the past 11 years where she has spent the past six years being in interlibrary loan...
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10:00am
Maximum ILLiad
Speakers
Chief Service Officer, Atlas Systems
Stephanie Spires is Chief Service Officer at Atlas Systems. Stephanie has worked in libraries or providing services for libraries in various roles for over 27 years starting with shelving and circulation at The Public Library of Columbus & Franklin County (now Columbus Metropolitan...
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10:20am
10:20am
10:20am
10:40am
10:40am
11:00am
11:00am
11:00am
11:00am
11:30am
11:30am
11:30am
11:30am
11:30am
11:30am
A Tale of Three Projects: Sharing Special Collections Materials via Resource Sharing
Speakers
Program Officer, OCLC
Dennis is a program officer for OCLC Research, concentrating primarily on studies and activities involving the sharing of collections.
Head, Interlibrary Services, Ohio State University Libraries
Brian Miller is the Head of Interlibrary Services at The Ohio State University Libraries. He chaired the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee during the most recent revision of the Interlibrary Loan Code For the United States. Brian also led the Big...
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Director of Resource Sharing Initiatives, Ivy Plus Libraries
Heidi Nance is the Director of Resource Sharing Initiatives for the Ivy Plus Libraries, which include Brown, Columbia, Cornell, Dartmouth, Duke, Harvard, Johns Hopkins, MIT, Princeton, Stanford, University of Chicago, University of Pennsylvania, and Yale libraries. Her portfolio includes...
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Head, Schoenberg Center for Electronic Text & Image, University of Pennsylvania
Mick manages the Penn Libraries’ imaging and digital asset management departments, working to preserve and expand access to special collections through digitization.
11:30am
Tips & Tricks for Handling Difficult Requests
Speakers
Associate Dean for Collections, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she was appointed Associate Dean for Collections in July 2018. Her portfolio includes Acquisitions, Bibliographic & Metadata Services, Resource Sharing & Delivery Services, and Special Collections & Archives. Tina previously...
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Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. Lapis has previously been a member of the SHARES Best Practices Working Group and a panelist at the OCLC Resource Sharing Conference: The Care and Feeding of Custom Holdings (2017) and...
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ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University...
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11:30am
11:50am
11:50am
12:00pm
Comparing Apples to Oranges: An Investigation into the Validity of Interlibrary Loan Statistics
Speakers
Assistant Interlibrary Loan Librarian, University of South Carolina
Amie Freeman is the Assistant Interlibrary Loan Librarian at the University of South Carolina. She graduated from the University of South Carolina with a bachelor’s degree in International Studies and a master’s degree in Library and Information Science. As chair of the Libraries...
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Assessment Librarian, University of South Carolina
Megan Palmer is the Assessment Librarian at the University of South Carolina. She graduated from the Pennsylvania State University with a bachelor’s degree in Psychology and from the University of Pittsburgh with a master’s degree in Library and Information Science. She provides...
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12:00pm
12:00pm
Resume Building - Supporting Your Staff and Student Assistants
Speakers
Head of Interlibrary Loan and Document Delivery Services, University of Central Florida
Kristine Shrauger has been the Head of Interlibrary Loan and Document Delivery Services at the University of Central Florida for the past 14 years. Her interest lies in interlibrary loan and most recently reviewing children and young adult books for diversity.
12:10pm
12:10pm
12:10pm
12:30pm
12:30pm
1:30pm
1:30pm
1:30pm
APIs 101
Speakers
Product Manager, OCLC
Hank Sway is Product Manager for EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University...
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1:30pm
Stretching the Elastic: Since One Size Does NOT fit all
Speakers
Assistant Director for Client Services, Scholars Portal, Ontario Council of University Libraries
Amy Greenberg has been working for the Ontario Council of University Libraries (OCUL) since May 2003 when she was hired as a User Support Librarian for the implementation of a consortia-wide ILL system. Currently she is Assistant Director responsible for all Client Services at Scholars...
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Program Officer for Resource Sharing, Greater Western Library Alliance (GWLA)
McKee received her M.L.S. from Indiana University, Bloomington and has had a very diverse career in librarianship. She has been an academic librarian, a sales rep for two subscription agencies and now a consortium officer for the past 17+ years. A former President of NASIG, McKee...
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Resource Sharing Manager, University of Minnesota/ Minitex
Carol Nelson has worked in resource sharing in Minitex at the University of Minnesota for over 35 years. Her current responsibilities include managing the University’s interlibrary loan lending division, electronic delivery, editing Resource Sharing News, and content on the Minitex...
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1:30pm
Apples and Oranges: Are we all counting the same things?
Speakers
Resource Delivery Librarian, University of Texas at Arlington
I have worked in libraries for over thirty years. My specialty is workflow analysis, copyright, statistics and analytics. I am a problem solver and like to help others become successful. I have a diverse background and consider myself a nontraditional librarian. I look forward to...
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1:30pm
E-resources and Interlibrary Loan
Speakers
Director Interlibrary Loan and Course Reserves, James Madison University
Mikki Butcher is the Director of Interlibrary Loan & Course Reserves at James Madison University. Before taking on her Director role in 2003, she worked in various areas within JMU’s four libraries, including serials, microforms, document delivery, purchase on demand, course reserves...
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Interlibrary Loan and Fulfillment Associate, Butler University Libraries
Sarah Damery is the Interlibrary Loan and Fulfillment Associate for Butler University Libraries. Working in the Collections & Digital Services department, she oversees all interlibrary loan and document delivery activities. She is currently pursuing her MLS at Indiana University...
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Head of Customer Services, Florida Gulf Coast University
Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign
1:30pm
1:30pm
Innovations in Patron Services
Speakers
Head of Interlibrary Loan, University of South Carolina
Senior Library Specialist, University of Houston Libraries
Margaret Dunn is a Senior Library Specialist in the Interlibrary Loan unit at the University of Houston Libraries in Houston, Texas. She processes requests for borrowing, lending and document delivery in the unit using ILLiad. She manages the finances for the unit which includes purchasing...
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Document Delivery Services Librarian, University of Chicago
Mike is the Document Delivery Services Librarian at University of Chicago, where they work with consortial resource sharing and interlibrary loan, reserves, and Scan & Deliver. Before coming to Chicago in 2017, they held positions at SUNY Oswego, University of Washington, and Indiana...
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1:50pm
1:50pm
2:00pm
Historian's use of ILL for returnables: reality vs. perception of turn-around time
Speakers
Humanities Librarian, The College of New Jersey
David Murray is the Humanities Librarian at The College of New Jersey. His nearly thirty years of experience in both academic and public libraries includes a 12-year stint as History and Spanish Librarian at Temple University. David holds a second interdisciplinary masters degree...
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Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of...
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2:10pm
2:10pm
2:10pm
2:30pm
2:45pm
2:45pm
2:45pm
2:45pm
2:45pm
Change Management for System Implementations
Speakers
Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University...
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Discovery & Delivery Librarian, Salem Academy & College
Senior Programmer, IDS Project
2:45pm
The German Copyright - A Mystery for Foreign Librarians?
Speakers
Head of User Services, ZBW Leibniz Information Centre for Economics
Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan, international...
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2:45pm
Strategic Library Partnerships: More than Books - Lending Biomolecular Models
Speakers
Librarian II and Archivist, Milwaukee School of Engineering
Denise Gergetz is a Librarian and Archivist at the Milwaukee School of Engineering (MSOE) in Wisconsin. When she started at MSOE in 2010 she managed Interlibrary Loan and the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures loaned...
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2:45pm
Consortial Borrowing: An OCLC Update
Speakers
Operations Director, OCLC
Clare MacKeigan has been involved with Relais since its inception in 1996. Prior to this Clare worked at CISTI for 17 years in various roles, including 10 years as Assistant Manager/Head Systems for Document Delivery. Clare is a member of the IFLA Document Delivery and Resource Sharing...
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2:45pm
2:45pm
The IDS Project: It's the People, Not the Platform
Speakers
Senior Clerk, Hudson Valley Community College
Jennifer Acker has worked at Hudson Valley Community College for 21 years. All but a handful of those years have been in Interlibrary Loan. Jennifer is the Regional User Group Coordinator and a Mentor for the IDS Project.
Director of User Services and Resource Sharing, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She also...
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Head of Library Resource Sharing, The Graduate Center, CUNY
Beth Posner is the Head of Library Resource Sharing at The Graduate Center of the City University of New York. She is an active member and past Chair of the Steering Committee of the Rethinking Resource Sharing Initiative; the incoming Chair of the ALA RUSA STARS ILL Discussion group...
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3:05pm
3:05pm
3:05pm
3:05pm
Document Delivery on Wheels: the pedaling power of efficiency
Speakers
Library Specialist, University of South Florida
Catherine Negron received her MA in Library Science at the University of South Florida. She has worked in Special Collections as a practicum student and at Clearwater Public Library as a directory/call center Librarian. She currently works in Interlibrary Loans at the USF Tampa Library...
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3:25pm
3:25pm
3:25pm
3:25pm
Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users
Speakers
Intelibrary Loan Borrowing Manager, University of Minnesota
Melissa Eighmy Brown is the manager of Interlibrary Loan Borrowing at the University of Minnesota Libraries. Her work includes managing a student savings project in partnership with the University Bookstore in addition to providing leadership and vision for ILL and Document Delivery...
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Director of Content Services, University of Minnesota Libraries
Kate McCready is the Director of the Content Services department which is comprised of Interlibrary Loan and the Open Scholarship and Publishing Services [OSPS] unit within the University Libraries. OSPS provides Copyright Permissions Services, and Publishing Services. Kate is responsible...
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4:30pm
4:30pm
4:30pm
Poster Session: ILL Cost Recovery at UMB
Speakers
Library Services Supervisor, University of Maryland, Baltimore
Vickie Campbell is a Resource Sharing Supervisor in Resource Sharing at University of Maryland, Baltimore. Her expertise includes ILL services and technologies. She currently serves on the ILL & Resource Sharing committee at University System of Maryland and Affiliated Institution...
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Library Services Specialist, University of Maryland, HS/HSL
Lorrie Woods is a Library Services Specialist in Resource Sharing at University of Maryland, Baltimore. She provides ILL and documents delivery services. In addition to ILL she also works with the institutional repository, the UMB Digital Archive, including outreach and data curation...
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4:30pm
Poster Session: CSU+: Connecting 23 California State University Libraries
Speakers GH
Librarian, Head of Interlibrary Loan, California State University, Fresno
Gretchen Higginbottom is the Head of Interlibrary Loan at California State University, Fresno. She earned her MLIS at the University of Pittsburgh. Her earliest memories of libraries include the summer reading programs at Boston Public Library in her native hometown. Gretchen began...
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Interlibrary Loan Coordinator, Sonoma State University
4:30pm
7:00pm
7:30am
8:30am
OCLC Update
Speakers
Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based...
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9:30am
9:45am
Stop Chasing Chickens and Let the Fences Do the Work: Data Supported Service Policies in Action
Speakers ZL
Head of Delivery Services, Columbia University Libraries
Interim Head, Access Services, Northwestern University
Kurt Munson is the Interim Head, Access Services at Northwestern University Libraries in Evanston, Illinois. He received his Masters of Library and Information Science from the University of Illinois, Urbana–Champaign and holds a BA in history from Lake Forest College. He has worked...
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Director of Document Delivery Services, Texas A&M University
Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries. Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become...
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10:45am
11:00am
11:45am
Wrap Up & Prizes
Speakers
Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based...
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12:00pm