OCLC Resource Sharing Conference 2018: Full Schedule

8:00am EDT

ILL 101 with RUSA STARS

Limited Capacity filling up

Join RUSA STARS for an introduction to ILL workshop where seasoned ILL librarians will share their best practices as well as some tips and tricks to get you well on your way with ILL. Content will include:

Brief Introduction
Borrowing
Lending
Statistics & Assessment
Copyright
Brief Closing Remarks

This workshop is free of charge, but you must register to attend. For more information about registration, see the Registration tab at oc.lc/rsc18. To view handouts referenced during this presentation, please see: http://idsproject.org/OLI/ILL101.aspx.

7:30 AM - Coffee and pastries will be provided by OCLC.

Speakers

Tina Baich

Senior Associate Dean, IUPUI University Library

Tina Baich is a Librarian at IUPUI University Library where she is Senior Associate Dean for Scholarly Communication & Content Strategies. Her portfolio includes the Center for Digital Scholarship, Resource Acquisition & Description, Resource Sharing & Delivery Services, and the Ruth... Read More →

Megan Gaffney

Head, Collections, Acquisitions, and Resource Sharing, University of Delaware Library

Cindy Kristof

Head, Copyright & Scholarly Communication, Kent State University

Cindy Kristof, Associate Professor, currently serves as Head of Copyright and Scholarly Communication at Kent State University Libraries, managing the Copyright Services, Digital Projects, and Institutional Repository operations. She serves as Kent State’s OhioLINK ETD administrator... Read More →

Micquel Little

Director of User Services and Resource Sharing, Claremont Colleges Library

Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She also... Read More →

Tuesday March 13, 2018 8:00am - 12:00pm EDT
Grand Ballrooms 1 & 2

Workshop

1:00pm EDT

Tipasa Tuesday: OCLC Product Update

Join the Tipasa product team and guest presenters for an update on all things Tipasa. Topics will include updated Tipasa demos, evolution of the implementation process, lifecycle for new features and enhancements, and updates from the Tipasa API task force.

Speakers

Katie Birch

Executive Director, Resource Sharing, OCLC

Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is based... Read More →

Jennifer Corsi

Sr. Product Manager, OCLC

Jennifer Corsi is one of the product managers on the Resource Sharing team at OCLC. She has worked at OCLC for 15+ years on variety of products, including FirstSearch, the OCLC Link resolver, WorldShare ILL, ILL Policies directory and for the past two years on our newest ILL product... Read More →

Timothy Jackson

Resource Sharing and Reserves Coordinator, University at Albany

Timothy Jackson is a native of upstate New York who obtained both a B.A. and an M.S. in Information Science from The University at Albany, SUNY. He’s worked in the University at Albany library’s Access Services Department since 2001. He began his library career as a student assistant... Read More →

Alena Miller

Product Manager, Resource Sharing, OCLC

Alena Miller joined OCLC in 2015 as a Product Manager on the Resource Sharing team, after holding a variety of writing, marketing, and technical roles in scientific information. She produces release notes and roadmaps, assists with marketing and web content, and has lots of conversations... Read More →

Shannon Pritting

Director of Library and Learning Resources, SUNY Polytechnic Institute

Shannon is currently the Library Director at the newly formed SUNY Polytechnic Institute, with sites in Albany and Utica NY. He has held positions in a variety of library areas including Reference, Instruction, Instructional Design, Resource Sharing, and Access Services. He has also... Read More →

Jenny Rosenfeld

Product Analyst, OCLC

Jenny Rosenfeld has an MLIS from San Jose State University and spent 12 years working in academic and public libraries before coming to OCLC (13 if you count fourth0grade volunteer work). At OCLC she started on the implementation services team helping libraries reach success with... Read More →

Hank Sway

Product Manager, OCLC

Hank Sway is Product Manager for APIs and EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University... Read More →

Alisa Whitt

Resource Sharing Services Consultant, OCLC

Alisa Whitt joined OCLC in 2010 as the Resource Sharing Services Consultant. Alisa’s product knowledge includes WorldShare ILL, Tipasa, ILLiad, Navigator, and VDX. Alisa has a background in academic libraries, with more than 25 years in ILL, reference, and faculty IT development... Read More →

Tuesday March 13, 2018 1:00pm - 4:30pm EDT
Grand Ballrooms 4 & 5

OCLC Session, Product Session

6:30pm EDT

Opening Reception

Gather with all of the Resource Sharing Conference 2018 attendees to kick off this year's gathering. We look forward to lots of fun, food, and networking. See you there!
Thank you to Scannx for sponsoring this event.

Sponsors

Scannx

Tuesday March 13, 2018 6:30pm - 9:00pm EDT
Grand Ballrooms 4 & 5

Social/Networking

7:30am EDT

Breakfast

Join all conference attendees for a complimentary breakfast before the first full day of sessions.

Wednesday March 14, 2018 7:30am - 8:30am EDT
Grand Ballrooms 4 & 5

Break

8:30am EDT

Welcome

Join OCLC Vice President of Global Product Management to kick off the first full day of events at the 2018 OCLC Resource Sharing Conference.

Speakers

Mary Sauer-Games

Vice President, Global Product Management, OCLC

Mary Sauer-Games joined OCLC in September 2014 as Vice President of Global Product Management.She came to OCLC from the American Psychological Association, where she was Senior Director, managing PsycINFO database products and leading an organization of 70 staff. From 2002 to February... Read More →

Wednesday March 14, 2018 8:30am - 8:45am EDT
Grand Ballrooms 4 & 5

OCLC Session

8:45am EDT

Conversations that Matter

As an NPR host and journalist, Celeste Headlee has interviewed hundreds of people from all walks of life. Through her work, she has learned the true power of conversation and its ability to both bridge gaps or deepen wounds. In a time when conversations are often minimized to a few words in a text message and lack of meaningful communication and conversation abounds, Celeste sheds a much-needed light on the lost and essential art of conversation. Celeste’s TEDx Talk, “10 ways to have a better conversation,” was listed as one of the most watched TED Talks in 2016 by CNBC and named the #1 must-watch TED Talk by Glassdoor with 12.5 million total views to date.

Speakers

Celeste Headlee

Journalist and author

Celeste is an award-winning journalist, public speaker and author of the book We Need To Talk - How To Have Conversations That Matter (Harper Wave). She is the Executive Producer and host of On Second Thought at Georgia Public Broadcasting in Atlanta. A former host at National Public... Read More →

Wednesday March 14, 2018 8:45am - 9:30am EDT
Grand Ballrooms 4 & 5

Keynote

9:30am EDT

Break: Group Photo & Networking

Join other conference goers for a group photo and some networking time after the conference kickoff.

Wednesday March 14, 2018 9:30am - 10:00am EDT
Grand Ballroom Foyer

Break

10:00am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 10:00am - 10:15am EDT
Client Office 4 (3rd Floor)

One-on-one

10:00am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 10:00am - 10:15am EDT
Client Office 4 (3rd Floor)

One-on-one

10:00am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 10:00am - 10:15am EDT
Client Office 4 (3rd Floor)

One-on-one

10:00am EDT

Library Consortia & How They Participate in Resource Sharing

Join this panel of librarians to hear about how their consortia participate in resource sharing.

Speakers

Myra Justus

Circulation Coordinator, Cincinnati State

Myra Justus has managed Circulation Services at Cincinnati State Technical & Community College since 2012. She oversees interlibrary loan services, including OhioLINK and OCLC related borrowing and lending services. Myra supervises circulation/public service students, provides reference... Read More →

Bethany Sewell

Access Services and Reference Librarian, The College of New Jersey

Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of... Read More →

Lori Smith

SWIFT Coordinator, Colorado State Library

Wednesday March 14, 2018 10:00am - 11:00am EDT
Grand Ballroom 2

Consortia & Resource Sharing, Panel

10:00am EDT

Managing Copyright in an ILL Setting

Join this panel of librarians to learn more about how they manage copyright in an ILL setting.

Speakers

Troy Christenson

Resource Delivery Librarian, University of Texas at Arlington

Troy is currently the Resource Delivery Librarian at the University of Texas at Arlington Libraries. He is responsible for Interlibrary Loans, Resource Delivery and Course Reserves. He holds a Master’s in Business and a Master’s in Library and Information Science. He has worked... Read More →

Nicole Clasen

Head of User Services, ZBW Leibniz Information Centre

Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan, international... Read More →

Megan Gaffney

Head, Collections, Acquisitions, and Resource Sharing, University of Delaware Library

Pamela Johnston

Interlibrary Library Loan Librarian, University of North Texas

Pamela Johnston is the Interlibrary Loan Librarian at the University of North Texas. She has worked in various aspects of access services at the UNT Libraries for over 25 years. She has presented on management and process improvement and her work has appeared in the Journal of Access... Read More →

Wednesday March 14, 2018 10:00am - 11:00am EDT
Grand Ballroom 1

10:00am EDT

ILL Borrowing Workflow Prioritization

This presentation will discuss how Millersville University prioritizes ILL workflow through various systems to fill requests efficiently, quickly, and with little staff. The use of ILLiad add-ons and custom queues to move borrowing requests through disparate systems in a prioritized fashion, with little staff intervention, allows us to process a high volume of requests with only two staff members and a handful of student employees. The discussion will center on book/returnable borrowing, reasons for the priority of each system/process, and our general philosophy of resource sharing. Discovery systems and article borrowing will briefly be highlighted.

Speakers

Krista Higham

Access Services Librarian, Millersville University

Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →

Wednesday March 14, 2018 10:00am - 11:00am EDT
Grand Ballroom 6

General Resource Sharing, Regular Session

10:00am EDT

Tipasa Phase 1

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Tipasa Phase 1 libraries are generally small to medium-sized libraries with lower ILL borrowing and lending volume and few integrations with outside systems. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.

Wednesday March 14, 2018 10:00am - 11:00am EDT
Grand Ballroom 3

OCLC Session

10:00am EDT

Reformatting Library Services: Providing Service to Patrons with Disabilities

The role of libraries has changed a great deal over the past years, with Access Services implementing more developed and seamless services to more patrons every day. Alternate formats is one area that brings many challenges to provide the best quality of service to users. In response, Syracuse University Libraries have made committed efforts to identify and meet the needs of patrons with disabilities. In partnership with others on campus, the Libraries have embarked on a journey to further expand our services to patrons. This session will present:

1) Syracuse University Libraries’ efforts to provide accessible reformatted texts for patrons in need of this service
2) Integration of ILLiad and interlibrary loan procedures
3) Challenges of reformatting text
4) Accessibility for course reserve items

Speakers

Ronald Figueroa

Resource Sharing Manager, Syracuse University Libraries

Ronald Figueroa is currently the Resource Sharing manager at the Syracuse University Libraries in New York. He supervises Interlibrary Loan, Course Reserve and Document Delivery since 2014. He has over 16 years of experience working in the area of Access and Resource Sharing.

Wednesday March 14, 2018 10:00am - 11:00am EDT
Orlando - Third Floor

Patron Services, Regular Session

10:00am EDT

Right Under Their Noses: Helping patrons identify the resources at their fingertips.

A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction faculty.

Speakers

Jessica Garner

Wednesday March 14, 2018 11:00am - 11:30am EDT
Grand Ballroom Foyer

Break

11:30am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 11:30am - 11:45am EDT
Client Office 4 (3rd Floor)

One-on-one

11:30am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 11:30am - 11:45am EDT
Client Office 4 (3rd Floor)

One-on-one

11:30am EDT

Enhancing the Information Trading Post: Exchanging WorldShare Interlibrary Loan for Tipasa

In summer 2018, Salem Academy & College, a small, private, liberal arts college for women, enhanced resource sharing services by exchanging WorldShare Interlibrary Loan for Tipasa. In this session, Anna Dulin Milholland, Discovery & Delivery Librarian, will detail Salem College Libraries’ – a WorldShare Management Services (WMS) library – decision to migrate to Tipasa, the migration timeline, and the opportunities and challenges experienced, including: Initiating WorldShare Interlibrary Loan/Circulation integration, restructuring resource sharing operations, maximizing efficiency with minimal staff, improving customer service, troubleshooting notification workflows, upgrading NSC’s STAR ranking, and assessing user experience.

Speakers

Anna Dulin Milholland

Discovery & Delivery Librarian, Salem Academy & College

Wednesday March 14, 2018 11:30am - 12:00pm EDT
Grand Ballroom 6

Change Management, Short-session

11:30am EDT

Adventures in data visualization: Using Tableau to show the value of resource sharing

I propose to present my experience with an ongoing data visualization project, in which I use Tableau to create visualizations based on resource sharing data. Data visualization can be an impactful way to show the value of resource sharing work to administrators and the public. _x000D_
In this session, I intend give a very brief overview of useful concepts and the software used (Tableau), discuss project planning and issues I encountered, and show my final visualizations. My visualizations will include traditional metrics, such as statistics on fill rates and turnaround times, but also other ways we can show the value of our work (for example, by visually showing how resource sharing work connects and helps other areas of the library, or mapping where borrowed material originates). _x000D_
By sharing my own experience in which I started from scratch, I hope to encourage others who are curious about using data visualization to show the value of their work.

Speakers

J. Silvia Cho

IDS Project Mentor, CUNY Graduate Center

Silvia is the Interlibrary Loan Supervisor at the Graduate Center Library (CUNY) and an IDS technology mentor. She has previously presented on multicultural users’ library use, privacy and ILL data, and open access and equity. She received a Master's in Library Science at Queens... Read More →

Wednesday March 14, 2018 11:30am - 12:00pm EDT
Grand Ballroom 1

Data & Resource Sharing, Short-session

11:30am EDT

Blurred Lines: Developing a Blended Resource Sharing Workflow as a True Alternative to Subscriptions

Libraries are increasingly using resource sharing to deliver journal access. There are few choices to provide access to research materials in a cost-effective way that is simple for users and staff. Libraries are caught between subscriptions or less than ideal article purchasing choices. Resource sharing can offer access options that are convenient yet cost-effective and includes automated purchasing of articles blended with resource sharing. Additionally, the article workflow must be dynamic and configurable so access options and allowable costs depend on the requester, the title, and the time and day. SUNY Poly and other libraries have optimized the article workflow so the best method is applied to requests. A re-envisioned article workflow currently in production that automates copyright clearance completes and fixes of citations, purchases articles, compares prices, and applies local article purchasing and borrowing policies without mediation or delays will be discussed.

Speakers

Michael Mulligan

Data Scientist, SUNY Upstate Medical University

Shannon Pritting

Director of Library and Learning Resources, SUNY Polytechnic Institute

Wednesday March 14, 2018 11:30am - 12:30pm EDT
Grand Ballroom 8

APIs & Custom Solutions, Regular Session

11:30am EDT

A Tale of Three Projects: Sharing Special Collections Materials via Resource Sharing

As Resource Sharing operations have grown, modernized, and broadened, libraries are increasingly comfortable loaning legacy formats such as a/v, microformat, curriculum, or other materials. However, sharing of Special Collections materials via Resource Sharing remains a challenge for many libraries due to concerns about fragility, rarity, workflow, approval processes, and other issues. Libraries involved in SHARES, the Big Ten Academic Alliance (BTAA), and the Ivy Plus Libraries have found some solutions to these tricky issues, created some freely-available tools, and implemented programs to facilitate the sharing of these rare, and often deeply needed items. Come hear how we’ve made it work!

Speakers

Dennis Massie

Senior Program Officer, OCLC

Dennis Massie coordinates the SHARES resource sharing consortium for the OCLC Research Library Partnership and conceives and manages OCLC Research projects centered on sharing collections. Dennis began his career as a library resource sharing professional a quarter century ago, serving... Read More →

Brian Miller

Head, Interlibrary Services, Ohio State University Libraries

Brian Miller is the Head of Interlibrary Services at The Ohio State University Libraries. He chaired the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee during the most recent revision of the Interlibrary Loan Code For the United States. Brian also led the Big... Read More →

Heidi Nance

Director of Resource Sharing Initiatives, Ivy Plus Libraries

Heidi Nance is the Director of Resource Sharing Initiatives for the Ivy Plus Libraries, which include Brown, Columbia, Cornell, Dartmouth, Duke, Harvard, Johns Hopkins, MIT, Princeton, Stanford, University of Chicago, University of Pennsylvania, and Yale libraries. Her portfolio includes... Read More →

Michael Overgard

Head, Schoenberg Center for Electronic Text & Image, University of Pennsylvania

Mick manages the Penn Libraries’ imaging and digital asset management departments, working to preserve and expand access to special collections through digitization.

Wednesday March 14, 2018 11:30am - 12:30pm EDT
Grand Ballroom 7

Consortia & Resource Sharing, Regular Session

11:30am EDT

Tips & Tricks for Handling Difficult Requests

Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.

Speakers

Tina Baich

Senior Associate Dean, IUPUI University Library

Lapis David Cohen

Library Specialist, University of Pennsylvania

Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. At previous Resource Sharing conferences he has been a part of panels and presentations discussing custom holdings, tips for dealing with difficult requests, and ILLiad/Alma NCIP inte... Read More →

Melissa Jackson

ILL Librarian, Armstrong State University

Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University... Read More →

baich cohen jackson 2018OCLCRSC panel pdf

Wednesday March 14, 2018 11:30am - 12:30pm EDT
Grand Ballroom 2

General Resource Sharing, Panel

11:30am EDT

Tipasa Phase 2

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Tipasa Phase 2 libraries are generally small to large libraries with mid-range ILL borrowing and lending volume and integrations with RapidILL. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.

Wednesday March 14, 2018 11:30am - 12:30pm EDT
Grand Ballroom 3

OCLC Session, Product Session

11:50am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 11:50am - 12:05pm EDT
Client Office 4 (3rd Floor)

One-on-one

11:50am EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 11:50am - 12:05pm EDT
Client Office 4 (3rd Floor)

One-on-one

12:00pm EDT

Comparing Apples to Oranges: An Investigation into the Validity of Interlibrary Loan Statistics

In an effort to understand the validity of self-reported Interlibrary Loan (ILL) statistics, University of South Carolina librarians developed a survey to determine how libraries classify, categorize, and report ILL data. In May 2016, we emailed all 116 Interlibrary Loan departments within the Association of Research Libraries with a request to complete our survey. We will discuss our results and the implications that these results have on the validity of reported ILL statistics. We will explore possibilities for expanding this research and argue for more standardized collection and reporting practices.

Speakers

Amie Freeman

Scholarly Communication Librarian, University of South Carolina

Amie Freeman is the Scholarly Communication Librarian with the University of South Carolina Libraries' Digital Research Services department. She holds a BA in International Studies and a MLIS from the University of South Carolina. Amie oversees Scholar Commons, UofSC’s institutional... Read More →

Megan Palmer

Assessment Librarian, University of South Carolina

Megan Palmer is the Assessment Librarian at the University of South Carolina. She graduated from the Pennsylvania State University with a bachelor’s degree in Psychology and from the University of Pittsburgh with a master’s degree in Library and Information Science. She provides... Read More →

Comparing Apples to Oranges Freeman Palmer pptx

Wednesday March 14, 2018 12:00pm - 12:30pm EDT
Grand Ballroom 1

Data & Resource Sharing, Short-session

12:00pm EDT

Using Tipasa's Patron Request Form to Gather Statistics in a Library that Serves Multiple Institutions

The AUC Robert W. Woodruff library serves 4 institutions (Spelman College, Morehouse College, Clark Atlanta University and the Interdenominational Theological Center) and the library has to provide statistics on usage specific to each institution's student, faculty and staff population.
This session will show how to use the patron status and department fields to gather patron status relevant to our institution. The session will also show how these patron statistics can be accessed through WorldShare Analytics in the event that statistics are needed before OCLC Usage Statistics become available.

Speakers

Teva Sweet

ILL Unit Head, AUC RWWL

Teva spearheaded the Tipasa implementation at the Atlanta University Center’s Robert W. Woodruff Library where she has been the ILL Unit Head for the past two years. She received her MLIS from the Long Island University C.W. Post Palmer School of Library and Information Science... Read More →

Wednesday March 14, 2018 12:00pm - 12:30pm EDT
Grand Ballroom 6

Data & Resource Sharing, Short Session

12:00pm EDT

Resume Building - Supporting Your Staff and Student Assistants

Students apply to work at the library because it is a job on campus and it is convenient to work, take classes and study on campus. What students and (newly hired) staff do not realize when they are hired in the ILL/DDS department at the University of Central Florida is that they are enrolled in a different type of class: the class of building their resumes on a variety of work skills. Most student assistants start as freshman and stay the entire time they are at the University. Most are able to find employment soon after due to the work skills they have developed. Find out how students start with no library backgrounds and leave ready to tackle the “real world.”

Speakers

Kristine Shrauger

Head of Interlibrary Loan and Document Delivery Services, University of Central Florida

Kristine Shrauger is the Head of Interlibrary Loan and Document Delivery Services at the University of Central Florida.

Wednesday March 14, 2018 12:00pm - 12:30pm EDT
Orlando - Third Floor

Patron Services, Short-session

12:10pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 12:10pm - 12:25pm EDT
Client Office 4 (3rd Floor)

One-on-one

12:10pm EDT

Genius Bar

Limited Capacity seats available

Wednesday March 14, 2018 12:10pm - 12:25pm EDT
Client Office 4 (3rd Floor)

One-on-one

12:10pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 12:10pm - 12:25pm EDT
Client Office 4 (3rd Floor)

One-on-one

12:30pm EDT

Lunch provided by OCLC

Wednesday March 14, 2018 12:30pm - 1:30pm EDT
Grand Ballroom Foyer

Break

12:30pm EDT

SE Libraries User Group Meeting

Are you a library in the southeastern region of the United States? Since this year's Resource Sharing Conference takes place in your region, we invite you to meet and mingle with your fellow southeastern librarians during lunch.

Wednesday March 14, 2018 12:30pm - 1:30pm EDT
Grand Ballroom 1

Social/Networking

1:30pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 1:30pm - 1:45pm EDT
Client Office 4 (3rd Floor)

One-on-one

1:30pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 1:30pm - 1:45pm EDT
Client Office 4 (3rd Floor)

One-on-one

1:30pm EDT

APIs 101

Have you ever wanted to know more about how APIs can help you customize your library's workflows? Join OCLC Platform Product Analyst Hank Sway to learn more about APIs and how you could move forward with implementing customized solutions in your library.

Speakers

Hank Sway

Product Manager, OCLC

rsc apis 101 pdf

Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Orlando - Third Floor

APIs & Custom Solutions, Regular-session

1:30pm EDT

Stretching the Elastic: Since One Size Does NOT fit all

Consortia come in all types of makes, models, and sizes. Those consortia that implement Interlibrary Loan collaboration offer their members invaluable services, such as quick service and cost savings. Consortia can also provide product negotiations, support, training, and expertise as well as a place to collaborate on shared goals. Learn about how three different types of consortia operate and how they successfully deliver interlibrary loan services to their customers. Our aim is to generate a lively Q&A session!

Speakers

Amy Greenberg

Assistant Director for Client Services, Scholars Portal, Ontario Council of University Libraries

Amy Greenberg has been working for the Ontario Council of University Libraries (OCUL) since May 2003 when she was hired as a User Support Librarian for the implementation of a consortia-wide ILL system. Currently she is Assistant Director responsible for all Client Services at Scholars... Read More →

Anne McKee

Program Officer for Resource Sharing, Greater Western Library Alliance (GWLA)

McKee received her M.L.S. from Indiana University, Bloomington with a very diverse career in librarianship. She has been an academic librarian, a sales rep for two subscription agencies and now a consortium officer for the past 19+ years. A former President of NASIG, McKee is a member... Read More →

Carol Nelson

Resource Sharing Manager, Minitex

Carol Nelson has been working in Minitex Resource Sharing for over 30 years. Her current responsibilities include managing the University of Minnesotaâ€™s ILL Lending division (Documents to U), electronic delivery, and the Resource Sharing website.

Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Grand Ballroom 7

Consortia & Resource Sharing, Regular-session

1:30pm EDT

Apples and Oranges: Are we all counting the same things?

A presentation discussing variations in the recording and reporting of metrics from ILL activity

Speakers

Troy Christenson

Resource Delivery Librarian, University of Texas at Arlington

Apples and Oranges pptx

Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Grand Ballroom 6

Data & Resource Sharing, Regular-session

1:30pm EDT

E-resources and Interlibrary Loan

Join this panel of librarians to learn more about how e-resources are managed in ILL workflows.

Speakers

Mikki Butcher

Director, Interlibrary Loan & Course Reserves, James Madison University

Mikki Butcher is the Director of Interlibrary Loan & Course Reserves at James Madison University. Before taking on her Director role in 2003, she worked in various areas within JMU’s four libraries, including serials, microforms, document delivery, purchase on demand, course reserves... Read More →

Sarah Damery

Interlibrary Loan and Fulfillment Associate, Butler University

Sarah Damery is the Interlibrary Loan and Fulfillment Associate for Butler University Libraries. Working in the Collections & Digital Services department, she manages interlibrary loan and document delivery activities. Sarah received her MLIS from Indiana University-Indianapolis Fall... Read More →

Peggy Glatthaar

Head of Customer Services, Florida Gulf Coast University

Manage, develop, and evaluate the library’s Customer Service Department, which includes Circulation, Interlibrary Loan, and Course Reserves. Master of Science, Library and Information Science, University of Illinois at Urbana-Champaign

Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Grand Ballroom 1

General Resource Sharing, Panel

1:30pm EDT

Tipasa Phase 3

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Tipasa Phase 3 libraries are generally large academic and ARL libraries with high ILL borrowing and lending volume and many integrations with outside systems. These libraries also use DOCLINE. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.

Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Grand Ballroom 3

OCLC Session

1:30pm EDT

Innovations in Patron Services

Join this panel of librarians to find out more about how their libraries are innovating patron services.

Speakers

Amber Cook

Head of Interlibrary Loan, University of South Carolina

Margaret Dunn

Senior Library Specialist, University of Houston Libraries

Margaret Dunn is a Senior Library Specialist in the Interlibrary Loan unit at the University of Houston Libraries in Houston, Texas. She processes requests for borrowing, lending and document delivery in the unit using ILLiad. She manages the finances for the unit which includes purchasing... Read More →

Mike Paxton

Document Delivery Services Librarian, University of Chicago

Mike is the Document Delivery Services Librarian at University of Chicago, where they work with consortial resource sharing and interlibrary loan, reserves, and Scan & Deliver. Before coming to Chicago in 2017, they held positions at SUNY Oswego, University of Washington, and Indiana... Read More →

Wednesday March 14, 2018 1:30pm - 2:30pm EDT
Grand Ballroom 2

Patron Services, Panel

1:50pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 1:50pm - 2:05pm EDT
Client Office 4 (3rd Floor)

One-on-one

1:50pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 1:50pm - 2:05pm EDT
Client Office 4 (3rd Floor)

One-on-one

2:00pm EDT

Historian's use of ILL for returnables: reality vs. perception of turn-around time

The College of New Jersey (TCNJ) is committed to continuously improving services and recently implemented the ILLiad request management system, joined RapidILL and RapidR, and reviewed and revised workflows. The Humanities Librarian ramped up instruction efforts to further drive ILL use. Patrons responded by increasing their ILL requests, particularly for non-returnables.
Despite vastly improved ILL turnaround times and instructional efforts, some patrons, especially in the History Department, remain reluctant to make ILL requests of returnables.
To find out why, TCNJ Library’s Humanities and Access Services Librarians undertook a study of history faculty and their capstone students’ use of ILL for returnables. This presentation describes the results of the survey and a plan for instruction and outreach. Survey results are cross-referenced with actual ILL use statistics with an aim to aggregate reality vs. perception in the use of ILL services among local historians and their students.

Speakers

David Murray

Humanities Librarian, The College of New Jersey

David Murray is the Humanities Librarian at The College of New Jersey. His nearly thirty years of experience in both academic and public libraries includes a 12-year stint as History and Spanish Librarian at Temple University. David holds a second interdisciplinary masters degree... Read More →

Bethany Sewell

Access Services and Reference Librarian, The College of New Jersey

Wednesday March 14, 2018 2:00pm - 2:30pm EDT
Grand Ballroom 8

General Resource Sharing, Regular-session

2:10pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 2:10pm - 2:25pm EDT
Client Office 4 (3rd Floor)

One-on-one

2:10pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 2:10pm - 2:25pm EDT
Client Office 4 (3rd Floor)

One-on-one

2:10pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 2:10pm - 2:25pm EDT
Client Office 4 (3rd Floor)

One-on-one

2:30pm EDT

Break: Beverages & Networking

Wednesday March 14, 2018 2:30pm - 2:45pm EDT
Grand Ballroom Foyer

Break

2:45pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 2:45pm - 3:00pm EDT
Client Office 4 (3rd Floor)

One-on-one

2:45pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.

Wednesday March 14, 2018 2:45pm - 3:00pm EDT
Client Office 4 (3rd Floor)

One-on-one

2:45pm EDT

Genius Bar

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

The German Copyright - A Mystery for Foreign Librarians?

Interlibrary Loan (ILL) correlates closely with copyright. But only a few countries worldwide have got a copyright law and less of them including a special part for ILL. Germany is one of them, but this positive effect doesn’t make it easier for foreign libraries. Librarians and lawyers agree that the German copyright law is one of the most complicated laws. The new copyright (UrhWissG) in Germany will become operative in March 2018 and promise to be the right answer for the specification of modern digital work and study. But what will be the differences to the current copyright? What are the most important facts for ILL? How will you get the articles and books you need from German libraries? And why is everything so complicated? The workshop will start with a short introduction to the German copyright and our way of license fees. Afterwards, I would like to discuss various ways to improve ILL between foreign libraries to make it even faster, more digital and more service-orientated.

Speakers

Nicole Clasen

Head of User Services, ZBW Leibniz Information Centre

Wednesday March 14, 2018 2:45pm - 3:45pm EDT
Grand Ballroom 6

2:45pm EDT

Strategic Library Partnerships: More than Books - Lending Biomolecular Models

For nearly 15 years, the Walter Schroeder Library and the Center for Biomolecular Modeling (CBM) at the Milwaukee School of Engineering (MSOE) have collaborated to maintain the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures, created by the CBM using 3D Printing Technology. These models are available for short-term loans to educators nationwide for use in K-12 and college classrooms to help students understand complex science concepts. Learn how the Walter Schroeder Library leverages library practices and procedures to manage the collection and how this strategic partnership enables both departments the opportunity to contribute to MSOE's scientific and technical educational outreach efforts.

Speakers

Denise Gergetz

Librarian II and Archivist, Milwaukee School of Engineering

Denise Gergetz is a Librarian and Archivist at the Milwaukee School of Engineering (MSOE) in Wisconsin. When she started at MSOE in 2010 she managed Interlibrary Loan and the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures loaned... Read More →

Wednesday March 14, 2018 2:45pm - 3:45pm EDT
Orlando - Third Floor

General Resource Sharing, Regular Session

2:45pm EDT

Consortial Borrowing: An OCLC Update

Join the D2D product team and D2D users to hear more about how D2D is changing and streamlining ILL workflows.

Speakers

Clare MacKeigan

OCLC

Wednesday March 14, 2018 2:45pm - 3:45pm EDT
Grand Ballroom 7

OCLC Session, Panel

2:45pm EDT

Tipasa Phase 3

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Wednesday March 14, 2018 2:45pm - 3:45pm EDT
Grand Ballroom 3

OCLC Session

2:45pm EDT

The IDS Project: It's the People, Not the Platform

The Information Delivery Services (IDS) Project is a “mutually supportive resource-sharing cooperative" with a “strong sense of community” and “a unified collection perspective” that enables us “to continually implement and objectively evaluate innovative resource-sharing strategies, policies and procedures that will optimize mutual access to the information resources of all IDS Project libraries.” We are also eager to share with ILL specialists at other libraries - because the more we all share, in terms of knowledge and library resources, the more we can all do for each other and for our library users. Specifically, we will present activities that focus on "the people, not the platform." This includes our mentor and mentor training program, our Regional User Groups and our Online Learning Institute. Libraries are encouraged to consider working with us or with other libraries to implement similar programs locally.

Speakers

Jennifer Acker

Senior Clerk, Hudson Valley Community College

Jennifer Acker has worked at Hudson Valley Community College for 21 years. All but a handful of those years have been in Interlibrary Loan. Jennifer is the Regional User Group Coordinator and a Mentor for the IDS Project.

Micquel Little

Director of User Services and Resource Sharing, Claremont Colleges Library

Document Delivery on Wheels: the pedaling power of efficiency

When our library's golf cart started becoming less reliable and less available, the USF Tampa Library ILL department determined it was time for a change. Last year we proposed the purchase of a bicycle for library services. My presentation will discuss our Interlibrary Loans department, our Pronto Document Delivery program and our quest to make a change.
I will touch upon the details of our Pronto service and how it was developed in and outside of ILLiad to directly deliver materials. I will also discuss the process of initiating this new phase of Pronto, including bicycle vs. golf cart, bicycle/tricycle research findings, pros and cons of each style of cycle, policy and liability issues, funding, results of preliminary use, and feedback.
On an average day, our department processes hundreds of requests. Having fast, safe and reliable transportation is the key to our Pronto service’s success.

Speakers

Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users

Simplifying resource delivery request options in library discovery platforms can be a challenging endeavor. Can we remove the jargon and just say what the ILL and document delivery services do? Can we focus on what is being delivered and the format options? Are our systems capable of presenting one button requesting with integrated “smart fulfillment” technologies that route requests to appropriate services behind-the-scenes? If we make these services more prominent and easy to use, how much will this increase the staffing and financial needs within the library?
At the University of Minnesota Libraries, we’ve been exploring and investigating these questions of how to integrate document delivery into discovery alongside the existing delivery services. Using an iterative process with usability testing throughout, our aim is to make requesting resources seamless for the user, while also identifying and addressing the potential costs and associated risks.

Speakers

Melissa Eighmy Brown

Interim Director Of Content Acquisition & Delivery, University Of Minnesota

Melissa Eighmy Brown is the Director of Content Acquisition & Delivery at the University of Minnesota Libraries - Twin Cities. Her work includes providing leadership and vision for print acquisitions, resource sharing and digital delivery, with an emphasis on creating a better user... Read More →

Kate McCready

Interim AUL for Collections and Content Strategy, University of Minnesota Libraries

Kate McCready is currently the Interim Associate University Librarian for Collections & Content Strategy. Kate is responsible for the goals and work of the C&CS service area and provides leadership in the development, discovery, and long term stewardship of the University of Minnesota... Read More →

Wednesday March 14, 2018 3:25pm - 3:45pm EDT
Grand Ballroom 2

Patron Services, Short Session

4:30pm EDT

Poster Session: IDS Article Gateway to the Rescue

Managing a busy interlibrary loan operation with limited staff resources requires taking advantage of as many opportunities for system unmediation as possible. IDS Project offers us these opportunities by allowing for efficiencies with copyright, renewals, and lending with our branch libraries. Facilitating copyright, the system does the work for us: it finds the least expensive cost, identifies the cost for us, and routes it into the appropriate queue; renewals are almost completely unmediated; and by using Z39.50, IDS does automated routing of requests to branch queues, cancelling requests for non-circulating locations and checked out items. This combination of IDS logic and ILLiad has created significant staff and cost savings. See what UConn has done to implement this workflow and what it's done for us.

Speakers

Erika McNeil

Head of Interlibrary Services, UConn

Wednesday March 14, 2018 4:30pm - 6:30pm EDT
Grand Ballrooms 4 & 5

APIs & Custom Solutions, Poster Session

4:30pm EDT

Poster Session: Copyright Charges: A Library's Approach to Reducing its Copyright Fees

Medical Sciences Library (MSL) at Texas A&M University offers ILL services to its affiliates free of charge. Like many other libraries, ILL staff first try to borrow from free libraries to keep the borrowing fees as low as possible. However, copyright fees are often higher than the charges of borrowing an article. To offset the copyright charges and maintain the free service, a new plan was devised by the librarian overseeing ILL. After consulting with the director, an acceptable range of copyright fees was chosen for each patron group (undergraduate, graduate, staff, faculty). This breakdown was forwarded to staff and they were asked to follow a series of steps when copyright needs to be paid for a request. This poster will explain the steps in detail and provide the outcome.

Speakers

Derek Halling

Texas A&M University

Derek is currently the Interim Director of Evans Subject Librarians at Texas A&M University Libraries. A majority of his eight years as a librarian were spent serving in the position of Onsite Services at the Texas A&M Medical Sciences Library which included responsibility for all... Read More →

Paria

Wednesday March 14, 2018 4:30pm - 6:30pm EDT
Grand Ballrooms 4 & 5

4:30pm EDT

Poster Session: ILL Cost Recovery at UMB

UMB Health Sciences Library used to absorb copyright fees incurred by following the CONTU Rule of Five. Over the years the rising demand for current articles for interdisciplinary education and research, compounded with a flat budget for journal subscriptions, has increased copyright payments exponentially. Statistical analysis indicated future trends with the same trajectory. To sustain ILL service, the Library has implemented a charge-back model where schools pay for articles requiring copyright fees. In developing the model, numerous challenges were met and resolved. This poster will describe the development of the project and lessons learned.

Speakers

Vickie Campbell

Library Services Supervisor, University of Maryland, Baltimore

Vickie Campbell is a Resource Sharing Supervisor in Resource Sharing at University of Maryland, Baltimore. Her expertise includes ILL services and technologies. She currently serves on the ILL & Resource Sharing committee at University System of Maryland and Affiliated Institution... Read More →

Lorraine Woods

Library Services Specialist, University of Maryland, HS/HSL

Lorrie Woods is a Library Services Specialist in Resource Sharing at University of Maryland, Baltimore. She provides ILL and documents delivery services. In addition to ILL she also works with the institutional repository, the UMB Digital Archive, including outreach and data curation... Read More →

Wednesday March 14, 2018 4:30pm - 6:30pm EDT
Grand Ballrooms 4 & 5

4:30pm EDT

Poster Session: CSU+: Connecting 23 California State University Libraries

The California State University (CSU) System recently migrated to a new, shared library services platform to support collaborative management and delivery of library resources. The Unified Library Management System (ULMS) connects all 23 libraries from each of the 23 campuses. This effort was led by the CSU Office of the Chancellor, in conjunction with key stakeholders throughout the system. This poster will focus on CSU+, the resource sharing service created to maximize access to resources from all 23 libraries. It will also focus on newly formed collaborations, building stronger working teams within the CSU; as well as, addressing some of the challenges -- including changes to workflow, getting the buy-in from all parties involved, exploring governance, system-wide training, a more transparent communication model and more. The poster will also cover the CSU ILL group, Interlibrary Services Partner Information Exchange (I-SPIE) and its overarching role on CSU+.

Speakers

Gretchen Higginbottom

LIBRARIAN, CALIFORNIA STATE UNIVERSITY, FRESNO

Gretchen Higginbottom is the Head of Interlibrary Loan at California State University, Fresno. She earned her MLIS at the University of Pittsburgh. Her earliest memories of libraries include the summer reading programs at Boston Public Library in her native hometown. Gretchen began... Read More →

Dawnelle Ricciardi

Library Staff, Sonoma State University - Library

Interlibrary Loan

Wednesday March 14, 2018 4:30pm - 6:30pm EDT
Grand Ballrooms 4 & 5

General Resource Sharing, Poster Session

4:30pm EDT

Wine & Cheese Social with Poster Sessions

Learn about the great work your colleagues are doing through their poster sessions over wine and cheese.

Thank you to Copyright Clearance Center for sponsoring.

Sponsors

Copyright Clearance Center

Wednesday March 14, 2018 4:30pm - 6:30pm EDT
Grand Ballrooms 4 & 5

Social/Networking, Social/Networking

7:00pm EDT

Dine Arounds

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Network with other attendees at these dutch-style meals, where everyone pays their own way and can continue the conversations sparked during Tuesday's wide range of sessions.

If you are interested in participating in a dine around with your resource sharing colleagues, please RSVP by adding this event to your schedule.We will send an email to all folks registered here with restaurant options once we have gauged interest and made reservations. Sign up soon as spots filled quickly last year!

Wednesday March 14, 2018 7:00pm - 9:00pm EDT
Meet in Hotel Lobby

Social/Networking, Social/Networking

7:30am EDT

Breakfast

Thursday March 15, 2018 7:30am - 8:30am EDT
Grand Ballrooms 4 & 5

Break

8:30am EDT

OCLC Update

Join Katie Birch to learn more about OCLC's plans for resource sharing in the coming year.

Speakers

Katie Birch

Executive Director, Resource Sharing, OCLC

Thursday March 15, 2018 8:30am - 9:30am EDT
Grand Ballrooms 4 & 5

OCLC Session, Product Session

9:30am EDT

Break: Networking

Thursday March 15, 2018 9:30am - 9:45am EDT
Grand Ballrooms 4 & 5

Break

9:45am EDT

Stop Chasing Chickens and Let the Fences Do the Work: Data Supported Service Policies in Action

Library systems are complicated. User behavior is complex. Typically libraries frame policy conversations with assumptions or anecdotes memories of problematic transactions. Do policies achieve the desired outcome? Can we demonstrate these policies efficacy and, if not, how do we engaged in policy re-think based on different assumptions. Learn how three large academic libraries applied sets of data measuring clearly defined activity consistently collected over a long period of time to rethink and revise their policies. See how they improved the efficacy of their policies and reduce busywork for: consortial lending invoices, loan periods, blocks, and recalls as well as reducing the number of not picked up items by the customers.

Speakers

Zack Lane

Head of Delivery Services, Columbia University

Zack Lane is Head of Delivery Services at Columbia University Libraries. His 16 year career at Columbia has included positions in both Technical and Access Services. Zack has been involved with resource sharing for 5 years and recently won the 2019 Virginia Boucher OCLC Distinguished... Read More →

Kurt Munson

Head, Access Services, Northwestern University

Kurt Munson is the Head, Access Services at Northwestern University Libraries in Evanston, Illinois. He is on the Project ReShare steering committee as well as co-chairing the product managment team for ReShare.He has worked in resource sharing for more than 20 years in academic... Read More →

Zheng Ye (Lan) Yang

Director of Document Delivery Services, Texas A&M University

Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries. Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become... Read More →

Thursday March 15, 2018 9:45am - 10:45am EDT
Grand Ballrooms 4 & 5

Plenary

10:45am EDT

Break: Beverages & Networking

Thursday March 15, 2018 10:45am - 11:00am EDT
Grand Ballrooms 4 & 5

Break

11:00am EDT

Objects in the Rear-View Mirror: Bridges We Built, Bridges We're Building

Gather one last time with your colleagues to wrap up Resource Sharing Conference 2018. Collette Mak will lead everyone through this session to solidify learnings and takeaways from the conference and help attendees identify ways they can begin making change in their libraries as soon as they get home.

Speakers

Collette Mak

Thursday March 15, 2018 11:00am - 11:45am EDT
Grand Ballrooms 4 & 5

Plenary

11:45am EDT

Wrap Up & Prizes

Stick around for the wrap up and prizes before lunch to see if you won!

Speakers

Katie Birch

Executive Director, Resource Sharing, OCLC

Thursday March 15, 2018 11:45am - 12:00pm EDT
Grand Ballrooms 4 & 5

OCLC Session

12:00pm EDT

Lunch provided by OCLC

Thursday March 15, 2018 12:00pm - 1:00pm EDT
River Terrace, Deck 1

Break