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Tuesday, March 13
 

8:00am

ILL 101 with RUSA STARS
Limited Capacity filling up
Join RUSA STARS for an introduction to ILL workshop where seasoned ILL librarians will share their best practices as well as some tips and tricks to get you well on your way with ILL. Content will include:
  • Brief Introduction
  • Borrowing
  • Lending
  • Statistics & Assessment
  • Copyright
  • Brief Closing Remarks
This workshop is free of charge, but you must register to attend. For more information about registration, see the Registration tab at oc.lc/rsc18. To view handouts referenced during this presentation, please see: http://idsproject.org/OLI/ILL101.aspx.

7:30 AM - Coffee and pastries will be provided by OCLC.
Speakers
avatar for Tina Baich

Tina Baich

Head, Resource Sharing & Delivery Services, IUPUI University Library
Tina Baich is an Associate Librarian at IUPUI University Library where she is Head of Resource Sharing & Delivery Services and Bibliographic & Metadata Services. She has worked in resource sharing for eleven years. Tina served as the 2014/2015 Chair of ALA RUSA STARS, the America... Read More →
avatar for Megan Gaffney

Megan Gaffney

Coordinator, ILL/DD, University of Delaware Library
Megan Gaffney is Associate Librarian and Coordinator of Interlibrary Loan and Document Delivery Services at the University of Delaware Library. She has presented and published articles on topics including interdepartmental collaboration and the impact of discovery layers on resou... Read More →
avatar for Cindy Kristof

Cindy Kristof

Head, Copyright & Document Services, Kent State University
Cindy Kristof, Associate Professor, currently serves as Head of Copyright and Document Services at Kent State University Libraries, managing the Copyright Services, Interlibrary Loan, Reserve Services and Institutional Repository operations. She serves as Kent State’s OhioLINK... Read More →
avatar for Micquel Little

Micquel Little

Director of User Services and Resource Sharing, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She als... Read More →

Tuesday March 13, 2018 8:00am - 12:00pm
Grand Ballrooms 1 & 2
  Workshop

1:00pm

Tipasa Tuesday: OCLC Product Update
Join the Tipasa product team and guest presenters for an update on all things Tipasa. Topics will include updated Tipasa demos, evolution of the implementation process, lifecycle for new features and enhancements, and updates from the Tipasa API task force.
Speakers
avatar for Katie Birch

Katie Birch

Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is bas... Read More →
avatar for Jennifer Corsi

Jennifer Corsi

Product Manager, OCLC
Jennifer Corsi is one of the product managers on the Resource Sharing team at OCLC. She has worked at OCLC for 15+ years on variety of products, including FirstSearch, the OCLC Link resolver, WorldShare ILL, ILL Policies directory and for the past two years on our newest ILL prod... Read More →
TJ

Timothy Jackson

Resource Sharing & Reserves Coordinator, University at Albany
Timothy Jackson is a native of upstate New York who obtained both a B.A. and an M.S. in Information Science from The University at Albany, SUNY. He’s worked in the University at Albany library’s Access Services Department since 2001. He began his library career as a student a... Read More →
avatar for Alena Miller

Alena Miller

Product Manager, OCLC
Alena Miller joined OCLC in 2015 as a Product Manager on the Resource Sharing team, after holding a variety of writing, marketing, and technical roles in scientific information. She produces release notes and roadmaps, assists with marketing and web content, and has lots of conv... Read More →
avatar for Shannon Pritting

Shannon Pritting

Director of Library and Learning Resources, SUNY Polytechnic Institute
Shannon is currently the Library Director at the newly formed SUNY Polytechnic Institute, with sites in Albany and Utica NY. He has held positions in a variety of library areas including Reference, Instruction, Instructional Design, Resource Sharing, and Access Services. He has a... Read More →
avatar for Jenny Rosenfeld

Jenny Rosenfeld

Implementation Manager, Tipasa and Hosted EZproxy, OCLC
Jenny Rosenfeld is an implementation manager at OCLC, working with libraries that use Tipasa, WorldCat Navigator and Hosted EZproxy. Previously she was the Systems Librarian at Woodbury University in Burbank, California. Also at Woodbury, Jenny served as the Public Services Coord... Read More →
avatar for Hank Sway

Hank Sway

Product Analyst, OCLC
Hank Sway joined OCLC as Product Analyst for EZproxy and the WorldShare Platform APIs in September 2016. Prior to coming to OCLC, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusett... Read More →
avatar for Alisa Whitt

Alisa Whitt

OCLC
Alisa Whitt joined OCLC in 2010 as the Resource Sharing Services Consultant. Alisa’s product knowledge includes WorldShare ILL, Tipasa, ILLiad, Navigator, and VDX. Alisa has a background in academic libraries, with more than 25 years in ILL, reference, and faculty IT developmen... Read More →

Tuesday March 13, 2018 1:00pm - 4:30pm
Grand Ballrooms 4 & 5
  OCLC Session, Product Session

6:30pm

Opening Reception
Gather with all of the Resource Sharing Conference 2018 attendees to kick off this year's gathering. We look forward to lots of fun, food, and networking. See you there!
Thank you to Scannx for sponsoring this event.
Sponsors
avatar for Scannx

Scannx



Tuesday March 13, 2018 6:30pm - 9:00pm
Grand Ballrooms 4 & 5
  Social/Networking
 
Wednesday, March 14
 

7:30am

Breakfast
Join all conference attendees for a complimentary breakfast before the first full day of sessions.

Wednesday March 14, 2018 7:30am - 8:30am
Grand Ballrooms 4 & 5
  Break

8:30am

Welcome
Join OCLC Vice President of Global Product Management to kick off the first full day of events at the 2018 OCLC Resource Sharing Conference.
Speakers
avatar for Mary Sauer-Games

Mary Sauer-Games

Vice President, Global Product Management, OCLC
Mary Sauer-Games joined OCLC in September 2014 as Vice President of Global Product Management.She came to OCLC from the American Psychological Association, where she was Senior Director, managing PsycINFO database products and leading an organization of 70 staff. From 2002 to Feb... Read More →

Wednesday March 14, 2018 8:30am - 8:45am
Grand Ballrooms 4 & 5
  OCLC Session

8:45am

Conversations that Matter
As an NPR host and journalist, Celeste Headlee has interviewed hundreds of people from all walks of life. Through her work, she has learned the true power of conversation and its ability to both bridge gaps or deepen wounds. In a time when conversations are often minimized to a few words in a text message and lack of meaningful communication and conversation abounds, Celeste sheds a much-needed light on the lost and essential art of conversation. Celeste’s TEDx Talk, “10 ways to have a better conversation,” was listed as one of the most watched TED Talks in 2016 by CNBC and named the #1 must-watch TED Talk by Glassdoor with 12.5 million total views to date.
Speakers
avatar for Celeste Headlee

Celeste Headlee

Journalist and author
Celeste is an award-winning journalist, public speaker and author of the book We Need To Talk - How To Have Conversations That Matter (Harper Wave). She is the Executive Producer and host of On Second Thought at Georgia Public Broadcasting in Atlanta. A former host at National Pu... Read More →

Wednesday March 14, 2018 8:45am - 9:30am
Grand Ballrooms 4 & 5
  Keynote

9:30am

Break: Group Photo & Networking
Join other conference goers for a group photo and some networking time after the conference kickoff.

Wednesday March 14, 2018 9:30am - 10:00am
Grand Ballroom Foyer
  Break

10:00am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:00am - 10:15am
Client Office 4 (3rd Floor)
  One-on-one

10:00am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:00am - 10:15am
Client Office 4 (3rd Floor)
  One-on-one

10:00am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:00am - 10:15am
Client Office 4 (3rd Floor)
  One-on-one

10:00am

Library Consortia & How They Participate in Resource Sharing
Join this panel of librarians to hear about how their consortia participate in resource sharing.
Speakers
avatar for Myra Justus

Myra Justus

Circulation & ILL Coordinator, Cincinnati State Community and Technical College Library
Myra Justus has been a Library Specialist at Cincinnati State Technical and Community College since 2012. She oversees interlibrary loan services, including OhioLINK and OCLC-related borrowing and lending services. Myra supervises evening and weekend circulation/public services... Read More →
avatar for Bethany Sewell

Bethany Sewell

Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University o... Read More →
avatar for Lori Smith

Lori Smith

SWIFT Coordinator, Colorado State Library

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 2
  Consortia & Resource Sharing, Panel

10:00am

Managing Copyright in an ILL Setting
Join this panel of librarians to learn more about how they manage copyright in an ILL setting.
Speakers
avatar for Troy Christenson

Troy Christenson

Resource Delivery Librarian, University of Texas at Arlington
I have worked in libraries for over thirty years. My specialty is workflow analysis, copyright, statistics and analytics. I am a problem solver and like to help others become successful. I have a diverse background and consider myself a nontraditional librarian. I look forward to... Read More →
avatar for Nicole Clasen

Nicole Clasen

Head of User Services, ZBW Leibniz Information Centre for Economics
Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan... Read More →
avatar for Megan Gaffney

Megan Gaffney

Coordinator, ILL/DD, University of Delaware Library
Megan Gaffney is Associate Librarian and Coordinator of Interlibrary Loan and Document Delivery Services at the University of Delaware Library. She has presented and published articles on topics including interdepartmental collaboration and the impact of discovery layers on resou... Read More →
avatar for Pamela Johnston

Pamela Johnston

Librarian III, UNT
Pamela Johnston has been at the University of North Texas Libraries in Denton, Texas, for 26 years. Although she has worked at various jobs at the Libraries, Interlibrary Loan is her favorite and she has been the ILL Librarian for 15 years. This is her 12th ILLiad (now OCLC Resou... Read More →

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 1
  Copyright, Panel

10:00am

ILL Borrowing Workflow Prioritization
This presentation will discuss how Millersville University prioritizes ILL workflow through various systems to fill requests efficiently, quickly, and with little staff. The use of ILLiad add-ons and custom queues to move borrowing requests through disparate systems in a prioritized fashion, with little staff intervention, allows us to process a high volume of requests with only two staff members and a handful of student employees. The discussion will center on book/returnable borrowing, reasons for the priority of each system/process, and our general philosophy of resource sharing. Discovery systems and article borrowing will briefly be highlighted.
Speakers
avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library overseeing support staff working in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the Millersville University copyright representative to the Univ... Read More →

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 6
  General Resource Sharing, Regular Session

10:00am

Tipasa Phase 1
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Tipasa Phase 1 libraries are generally small to medium-sized libraries with lower ILL borrowing and lending volume and few integrations with outside systems. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.
Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 3
  OCLC Session

10:00am

Reformatting Library Services: Providing Service to Patrons with Disabilities
The role of libraries has changed a great deal over the past years, with Access Services implementing more developed and seamless services to more patrons every day. Alternate formats is one area that brings many challenges to provide the best quality of service to users. In response, Syracuse University Libraries have made committed efforts to identify and meet the needs of patrons with disabilities. In partnership with others on campus, the Libraries have embarked on a journey to further expand our services to patrons. This session will present:


1) Syracuse University Libraries’ efforts to provide accessible reformatted texts for patrons in need of this service
2) Integration of ILLiad and interlibrary loan procedures
3) Challenges of reformatting text
4) Accessibility for course reserve items
Speakers
avatar for Ronald Figueroa

Ronald Figueroa

Resource Sharing & Course Reserve Manager, Syracuse University Libraries
Ronald Figueroa is currently the Resource Sharing manager at the Syracuse University Libraries in New York and supervises Interlibrary Loan, Course Reserve and Document Delivery since 2014. He has over 16 years of experience working in the area of Access and Resource Sharing.

Wednesday March 14, 2018 10:00am - 11:00am
Orlando - Third Floor
  Patron Services, Regular Session

10:00am

Right Under Their Noses: Helping patrons identify the resources at their fingertips.
A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction faculty.
Speakers
avatar for Jessica Garner

Jessica Garner

Access Services Department Head, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public... Read More →
avatar for Jessica Williams

Jessica Williams

Interlibrary Loan Borrower, Georgia Southern University
Jessica Williams graduated with her Master of Library and Information Science degree from Valdosta State University in 2015.  She has worked at Georgia Southern University in Statesboro, GA for the past 11 years where she has spent the past six years being in interlibrary loan... Read More →

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 7
  Patron Services, Short-session

10:00am

Maximum ILLiad
Let ILLiad do the work! Please join Jennifer Cella Johns and Stephanie Spires of Atlas Systems to discuss some of ILLiad’s best features for automated processing and time-saving workflows.  We’ll cover system & email routing, support for OCLC Direct Request, email and print templates for efficient processing and customer communication, Electronic Delivery Trusted Sender, OCLC IFM support, add-on options, and more. 
Speakers
avatar for Stephanie Spires

Stephanie Spires

Chief Service Officer, Atlas Systems, Inc.
Stephanie Spires is Chief Service Officer at Atlas Systems. Stephanie has worked in libraries or providing services for libraries in various roles for over 27 years starting with shelving and circulation at The Public Library of Columbus & Franklin County (now Columbus Metropolit... Read More →

Wednesday March 14, 2018 10:00am - 11:00am
Grand Ballroom 8
  Product Session

10:20am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:20am - 10:35am
Client Office 4 (3rd Floor)
  One-on-one

10:20am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:20am - 10:35am
Client Office 4 (3rd Floor)
  One-on-one

10:20am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:20am - 10:35am
Client Office 4 (3rd Floor)
  One-on-one

10:40am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:40am - 10:55am
Client Office 4 (3rd Floor)
  One-on-one

10:40am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 10:40am - 10:55am
Client Office 4 (3rd Floor)
  One-on-one

11:00am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:00am - 11:15am
Client Office 4 (3rd Floor)
  One-on-one

11:00am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:00am - 11:15am
Client Office 4 (3rd Floor)
  One-on-one

11:00am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:00am - 11:15am
Client Office 4 (3rd Floor)
  One-on-one

11:00am

Break: Beverages & Networking
Wednesday March 14, 2018 11:00am - 11:30am
Grand Ballroom Foyer
  Break

11:30am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:30am - 11:45am
Client Office 4 (3rd Floor)
  One-on-one

11:30am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:30am - 11:45am
Client Office 4 (3rd Floor)
  One-on-one

11:30am

Enhancing the Information Trading Post: Exchanging WorldShare Interlibrary Loan for Tipasa
In summer 2018, Salem Academy & College, a small, private, liberal arts college for women, enhanced resource sharing services by exchanging WorldShare Interlibrary Loan for Tipasa. In this session, Anna Dulin Milholland, Discovery & Delivery Librarian, will detail Salem College Libraries’ – a WorldShare Management Services (WMS) library – decision to migrate to Tipasa, the migration timeline, and the opportunities and challenges experienced, including: Initiating WorldShare Interlibrary Loan/Circulation integration, restructuring resource sharing operations, maximizing efficiency with minimal staff, improving customer service, troubleshooting notification workflows, upgrading NSC’s STAR ranking, and assessing user experience.
Speakers
AD

Anna Dulin Milholland

Discovery & Delivery Librarian, Salem Academy & College

Wednesday March 14, 2018 11:30am - 12:00pm
Grand Ballroom 6
  Change Management, Short-session

11:30am

Adventures in data visualization: Using Tableau to show the value of resource sharing
I propose to present my experience with an ongoing data visualization project, in which I use Tableau to create visualizations based on resource sharing data. Data visualization can be an impactful way to show the value of resource sharing work to administrators and the public. _x000D_
In this session, I intend give a very brief overview of useful concepts and the software used (Tableau), discuss project planning and issues I encountered, and show my final visualizations. My visualizations will include traditional metrics, such as statistics on fill rates and turnaround times, but also other ways we can show the value of our work (for example, by visually showing how resource sharing work connects and helps other areas of the library, or mapping where borrowed material originates). _x000D_
By sharing my own experience in which I started from scratch, I hope to encourage others who are curious about using data visualization to show the value of their work.
Speakers
avatar for J. Silvia Cho

J. Silvia Cho

Interlibrary Loan Supervisor, CUNY Graduate Center
Silvia is the Interlibrary Loan Supervisor at the Graduate Center Library (CUNY) and an IDS technology mentor. She has previously presented on multicultural users’ library use, privacy and ILL data, and open access and equity.  She received a Master's in Library Science at Que... Read More →

Wednesday March 14, 2018 11:30am - 12:00pm
Grand Ballroom 1
  Data & Resource Sharing, Short-session

11:30am

Blurred Lines: Developing a Blended Resource Sharing Workflow as a True Alternative to Subscriptions
Libraries are increasingly using resource sharing to deliver journal access. There are few choices to provide access to research materials in a cost-effective way that is simple for users and staff. Libraries are caught between subscriptions or less than ideal article purchasing choices. Resource sharing can offer access options that are convenient yet cost-effective and includes automated purchasing of articles blended with resource sharing. Additionally, the article workflow must be dynamic and configurable so access options and allowable costs depend on the requester, the title, and the time and day. SUNY Poly and other libraries have optimized the article workflow so the best method is applied to requests. A re-envisioned article workflow currently in production that automates copyright clearance completes and fixes of citations, purchases articles, compares prices, and applies local article purchasing and borrowing policies without mediation or delays will be discussed.
Speakers
avatar for Michael Mulligan

Michael Mulligan

IDS Project
avatar for Shannon Pritting

Shannon Pritting

Director of Library and Learning Resources, SUNY Polytechnic Institute
Shannon is currently the Library Director at the newly formed SUNY Polytechnic Institute, with sites in Albany and Utica NY. He has held positions in a variety of library areas including Reference, Instruction, Instructional Design, Resource Sharing, and Access Services. He has a... Read More →

Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 8
  APIs & Custom Solutions, Regular Session

11:30am

A Tale of Three Projects: Sharing Special Collections Materials via Resource Sharing
As Resource Sharing operations have grown, modernized, and broadened, libraries are increasingly comfortable loaning legacy formats such as a/v, microformat, curriculum, or other materials. However, sharing of Special Collections materials via Resource Sharing remains a challenge for many libraries due to concerns about fragility, rarity, workflow, approval processes, and other issues. Libraries involved in SHARES, the Big Ten Academic Alliance (BTAA), and the Ivy Plus Libraries have found some solutions to these tricky issues, created some freely-available tools, and implemented programs to facilitate the sharing of these rare, and often deeply needed items. Come hear how we’ve made it work!
Speakers
avatar for Dennis Massie

Dennis Massie

Program Officer, OCLC
Dennis is a program officer for OCLC Research, concentrating primarily on studies and activities involving the sharing of collections.
avatar for Brian Miller

Brian Miller

Head, Interlibrary Services, Ohio State University Libraries
Brian Miller has worked in Interlibrary Services at Ohio State since 2005 and served as the 2014-16 Chair of the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee that revised the Interlibrary Loan Code for the United States. Recently, he has been leading a Big... Read More →
avatar for Heidi Nance

Heidi Nance

Director, Resource Sharing Initiatives, Ivy Plus Libraries
avatar for Michael Overgard

Michael Overgard

Head, Schoenberg Center for Electronic Text & Image, University of Pennsylvania
Mick manages the Penn Libraries’ imaging and digital asset management departments, working to preserve and expand access to special collections through digitization.

Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 7
  Consortia & Resource Sharing, Regular Session

11:30am

Tips & Tricks for Handling Difficult Requests
Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.
Speakers
avatar for Tina Baich

Tina Baich

Head, Resource Sharing & Delivery Services, IUPUI University Library
Tina Baich is an Associate Librarian at IUPUI University Library where she is Head of Resource Sharing & Delivery Services and Bibliographic & Metadata Services. She has worked in resource sharing for eleven years. Tina served as the 2014/2015 Chair of ALA RUSA STARS, the America... Read More →
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is the Library Specialist for Resource Sharing (Borrowing) at the University of Pennsylvania. Formerly a member of the SHARES Best Practices Working Group, more recently he has been working on making Illiad and Alma play well together. He has previously written... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the U... Read More →

baich cohen jackson 2018OCLCRSC panel pdf
Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 2
  General Resource Sharing, Panel

11:30am

Tipasa Phase 2
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Tipasa Phase 2 libraries are generally small to large libraries with mid-range ILL borrowing and lending volume and integrations with RapidILL. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.
Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 3
  OCLC Session, Product Session

11:50am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:50am - 12:05pm
Client Office 4 (3rd Floor)
  One-on-one

11:50am

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 11:50am - 12:05pm
Client Office 4 (3rd Floor)
  One-on-one

12:00pm

Comparing Apples to Oranges: An Investigation into the Validity of Interlibrary Loan Statistics
In an effort to understand the validity of self-reported Interlibrary Loan (ILL) statistics, University of South Carolina librarians developed a survey to determine how libraries classify, categorize, and report ILL data. In May 2016, we emailed all 116 Interlibrary Loan departments within the Association of Research Libraries with a request to complete our survey. We will discuss our results and the implications that these results have on the validity of reported ILL statistics. We will explore possibilities for expanding this research and argue for more standardized collection and reporting practices.
Speakers
avatar for Amie Freeman

Amie Freeman

Assistant Interlibrary Loan Librarian, University of South Carolina
Amie Freeman is the Assistant Interlibrary Loan Librarian at the University of South Carolina. She graduated from the University of South Carolina with a bachelor’s degree in International Studies and a master’s degree in Library and Information Science. As chair of the Libra... Read More →
avatar for Megan Palmer

Megan Palmer

Assessment Librarian, University of South Carolina
Megan Palmer is the Assessment Librarian at the University of South Carolina. She graduated from the Pennsylvania State University with a bachelor’s degree in Psychology and from the University of Pittsburgh with a master’s degree in Library and Information Science. She provi... Read More →

Comparing Apples to Oranges Freeman Palmer pptx
Wednesday March 14, 2018 12:00pm - 12:30pm
Grand Ballroom 1
  Data & Resource Sharing, Short-session

12:00pm

Using Tipasa's Patron Request Form to Gather Statistics in a Library that Serves Multiple Institutions
The AUC Robert W. Woodruff library serves 4 institutions (Spelman College, Morehouse College, Clark Atlanta University and the Interdenominational Theological Center) and the library has to provide statistics on usage specific to each institution's student, faculty and staff population.
This session will show how to use the patron status and department fields to gather patron status relevant to our institution. The session will also show how these patron statistics can be accessed through WorldShare Analytics in the event that statistics are needed before OCLC Usage Statistics become available.
Speakers
avatar for Teva Sweet

Teva Sweet

ILL Unit Head, Atlanta University Center
Teva spearheaded the Tipasa implementation at the Atlanta University Center’s Robert W. Woodruff Library where she has been the ILL Unit Head for the past two years. She received her MLIS from the Long Island University C.W. Post Palmer School of Library and Information Science... Read More →

Wednesday March 14, 2018 12:00pm - 12:30pm
Grand Ballroom 6
  Data & Resource Sharing, Short Session

12:00pm

Resume Building - Supporting Your Staff and Student Assistants
Students apply to work at the library because it is a job on campus and it is convenient to work, take classes and study on campus. What students and (newly hired) staff do not realize when they are hired in the ILL/DDS department at the University of Central Florida is that they are enrolled in a different type of class: the class of building their resumes on a variety of work skills. Most student assistants start as freshman and stay the entire time they are at the University. Most are able to find employment soon after due to the work skills they have developed. Find out how students start with no library backgrounds and leave ready to tackle the “real world.”
Speakers
avatar for Kristine Shrauger

Kristine Shrauger

Head, ILL/DDS, University of Central Florida

Wednesday March 14, 2018 12:00pm - 12:30pm
Orlando - Third Floor
  Patron Services, Short-session

12:10pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 12:10pm - 12:25pm
Client Office 4 (3rd Floor)
  One-on-one

12:10pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 12:10pm - 12:25pm
Client Office 4 (3rd Floor)
  One-on-one

12:10pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 12:10pm - 12:25pm
Client Office 4 (3rd Floor)
  One-on-one

12:30pm

Lunch provided by OCLC
Wednesday March 14, 2018 12:30pm - 1:30pm
Grand Ballroom Foyer
  Break

12:30pm

SE Libraries User Group Meeting
Are you a library in the southeastern region of the United States? Since this year's Resource Sharing Conference takes place in your region, we invite you to meet and mingle with your fellow southeastern librarians during lunch.
Wednesday March 14, 2018 12:30pm - 1:30pm
Grand Ballroom 1
  Social/Networking

1:30pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 1:30pm - 1:45pm
Client Office 4 (3rd Floor)
  One-on-one

1:30pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15-minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 1:30pm - 1:45pm
Client Office 4 (3rd Floor)
  One-on-one

1:30pm

APIs 101
Have you ever wanted to know more about how APIs can help you customize your library's workflows? Join OCLC Platform Product Analyst Hank Sway to learn more about APIs and how you could move forward with implementing customized solutions in your library.
Speakers
avatar for Hank Sway

Hank Sway

Product Analyst, OCLC
Hank Sway joined OCLC as Product Analyst for EZproxy and the WorldShare Platform APIs in September 2016. Prior to coming to OCLC, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusett... Read More →

rsc apis 101 pdf
Wednesday March 14, 2018 1:30pm - 2:30pm
Orlando - Third Floor
  APIs & Custom Solutions, Regular-session

1:30pm

Stretching the Elastic: Since One Size Does NOT fit all
Consortia come in all types of makes, models, and sizes. Those consortia that implement Interlibrary Loan collaboration offer their members invaluable services, such as quick service and cost savings. Consortia can also provide product negotiations, support, training, and expertise as well as a place to collaborate on shared goals. Learn about how three different types of consortia operate and how they successfully deliver interlibrary loan services to their customers. Our aim is to generate a lively Q&A session!
Speakers
avatar for Amy Greenberg

Amy Greenberg

Assistant Director for Client Services, Scholars Portal, Ontario Council of University Libraries
Amy Greenberg has been working for the Ontario Council of University Libraries (OCUL) since May 2003 when she was hired as a User Support Librarian for the implementation of a consortia-wide ILL system. Currently she is Assistant Director responsible for all Client Services at Sc... Read More →
avatar for Anne E. McKee

Anne E. McKee

Program Officer for Resource Sharing, Greater Western Library Alliance (GWLA)
McKee received her M.L.S. from Indiana University, Bloomington and has had a very diverse career in librarianship. She has been an academic librarian, a sales rep for two subscription agencies and now a consortium officer for the past 17+ years. A former President of NASIG, McKee... Read More →
avatar for Carol Nelson

Carol Nelson

Resource Sharing Manager, University of Minnesota / Minitex
Carol Nelson is a resource sharing manager at Minitex, a consortium with headquarters at the University of Minnesota Libraries Twin Cities campus. Her current responsibilities include managing the University’s ILL Lending division (Documents to U), electronic delivery, and comm... Read More →

Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 7
  Consortia & Resource Sharing, Regular-session

1:30pm

Apples and Oranges: Are we all counting the same things?
A presentation discussing variations in the recording and reporting of metrics from ILL activity
Speakers
avatar for Troy Christenson

Troy Christenson

Resource Delivery Librarian, University of Texas at Arlington
I have worked in libraries for over thirty years. My specialty is workflow analysis, copyright, statistics and analytics. I am a problem solver and like to help others become successful. I have a diverse background and consider myself a nontraditional librarian. I look forward to... Read More →

Apples and Oranges pptx
Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 6
  Data & Resource Sharing, Regular-session

1:30pm

E-resources and Interlibrary Loan
Join this panel of librarians to learn more about how e-resources are managed in ILL workflows.
Speakers
avatar for Mikki Butcher

Mikki Butcher

Director, ILL & Course Reserves, James Madison University
Mikki Butcher is the Director of Interlibrary Loan & Course Reserves at James Madison University. Before taking on her Director role in 2003, she worked in various areas within JMU’s four libraries, including serials, microforms, document delivery, purchase on demand, course re... Read More →
avatar for Sarah Damery

Sarah Damery

Interlibrary Loan and Fulfillment Associate, Butler University Libraries
Sarah Damery is the Interlibrary Loan and Fulfillment Associate for Butler University Libraries. Working in the Collections & Digital Services department, she oversees all interlibrary loan and document delivery activities. She is currently pursuing her MLS at Indiana University... Read More →
avatar for Peggy Glatthaar

Peggy Glatthaar

Head of Customer Services, Florida Gulf Coast University Library
Peggy Glatthaar is Head of Customer Services at Florida Gulf Coast University, Fort Myers, Florida. She manages, develops and evaluates the library's Customer Service Department, which includes Circulation, Interlibrary Loan and Course Reserves. She received her Master of Science... Read More →

Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 1
  General Resource Sharing, Panel

1:30pm

Tipasa Phase 3
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Tipasa Phase 3 libraries are generally large academic and ARL libraries with high ILL borrowing and lending volume and many integrations with outside systems. These libraries also use DOCLINE. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.
Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 3
  OCLC Session

1:30pm

Innovations in Patron Services
Join this panel of librarians to find out more about how their libraries are innovating patron services.
Speakers
avatar for Amber Cook

Amber Cook

Head of Interlibrary Loan, University of South Carolina
avatar for Margaret Dunn

Margaret Dunn

Senior Library Specialist, University of Houston Libraries
Margaret Dunn is a Senior Library Specialist in the Interlibrary Loan unit at the University of Houston Libraries in Houston, Texas. She processes requests for borrowing, lending and document delivery in the unit using ILLiad. She manages the finances for the unit which includes... Read More →
avatar for Mike Paxton

Mike Paxton

Document Delivery Services Librarian, University of Chicago
Mike is the Document Delivery Services Librarian at University of Chicago, where they work with consortial resource sharing and interlibrary loan, reserves, and Scan & Deliver. Before coming to Chicago in 2017, they held positions at SUNY Oswego, University of Washington, and Ind... Read More →

Wednesday March 14, 2018 1:30pm - 2:30pm
Grand Ballroom 2
  Patron Services, Panel

1:50pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 1:50pm - 2:05pm
Client Office 4 (3rd Floor)
  One-on-one

1:50pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 1:50pm - 2:05pm
Client Office 4 (3rd Floor)
  One-on-one

2:00pm

Historian's use of ILL for returnables: reality vs. perception of turn-around time
The College of New Jersey (TCNJ) is committed to continuously improving services and recently implemented the ILLiad request management system, joined RapidILL and RapidR, and reviewed and revised workflows. The Humanities Librarian ramped up instruction efforts to further drive ILL use. Patrons responded by increasing their ILL requests, particularly for non-returnables.
Despite vastly improved ILL turnaround times and instructional efforts, some patrons, especially in the History Department, remain reluctant to make ILL requests of returnables.
To find out why, TCNJ Library’s Humanities and Access Services Librarians undertook a study of history faculty and their capstone students’ use of ILL for returnables. This presentation describes the results of the survey and a plan for instruction and outreach. Survey results are cross-referenced with actual ILL use statistics with an aim to aggregate reality vs. perception in the use of ILL services among local historians and their students.
Speakers
avatar for David Murray

David Murray

Humanities Librarian, The College of New Jersey
David Murray is the Humanities Librarian at The College of New Jersey. His nearly thirty years of experience in both academic and public libraries includes a 12-year stint as History and Spanish Librarian at Temple University. David holds a second interdisciplinary masters degree... Read More →
avatar for Bethany Sewell

Bethany Sewell

Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University o... Read More →

Wednesday March 14, 2018 2:00pm - 2:30pm
Grand Ballroom 8
  General Resource Sharing, Regular-session

2:10pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 2:10pm - 2:25pm
Client Office 4 (3rd Floor)
  One-on-one

2:10pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 2:10pm - 2:25pm
Client Office 4 (3rd Floor)
  One-on-one

2:10pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 2:10pm - 2:25pm
Client Office 4 (3rd Floor)
  One-on-one

2:30pm

Break: Beverages & Networking
Wednesday March 14, 2018 2:30pm - 2:45pm
Grand Ballroom Foyer
  Break

2:45pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 2:45pm - 3:00pm
Client Office 4 (3rd Floor)
  One-on-one

2:45pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 2:45pm - 3:00pm
Client Office 4 (3rd Floor)
  One-on-one

2:45pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 2:45pm - 3:00pm
Client Office 4 (3rd Floor)
  One-on-one

2:45pm

Document Delivery Services Usage at Medium-Sized University with Graduate Student Programs
Bradley University is a medium sized university, and to meet the research needs of its patrons the library uses three types of document delivery services: ILLiad, Get It Now and purchasing directly from the publishers. Get It Now was implemented in 2012 to supplement the collection because of large serials cancellations. During this time period, the university established several new graduate programs, and the library has become dependent upon document delivery services in particular for fields that were not traditionally covered by the library’s collections to meet the needs of these students. Previous studies at Bradley University have shown that the graduate students request the most articles per capita, and the rise in graduate student population has correlated with a rise in requests for articles through document delivery services. The question is, if this increase is happening at other universities the same size and student body type as Bradley University, and is the increase co
Speakers
MJ

Megan Jaskowiak

Science/Health Sciences Librarian, Bradley University

Wednesday March 14, 2018 2:45pm - 3:05pm
Grand Ballroom 2
  Data & Resource Sharing, Short Session

2:45pm

Change Management for System Implementations
Join this panel of librarians to find out more about how they have handled change management during system implementations at their libraries.
Speakers
avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library overseeing support staff working in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the Millersville University copyright representative to the Univ... Read More →
AD

Anna Dulin Milholland

Discovery & Delivery Librarian, Salem Academy & College
avatar for Michael Mulligan

Michael Mulligan

IDS Project

Wednesday March 14, 2018 2:45pm - 3:45pm
Grand Ballroom 1
  Change Management, Panel

2:45pm

The German Copyright - A Mystery for Foreign Librarians?
Interlibrary Loan (ILL) correlates closely with copyright. But only a few countries worldwide have got a copyright law and less of them including a special part for ILL. Germany is one of them, but this positive effect doesn’t make it easier for foreign libraries. Librarians and lawyers agree that the German copyright law is one of the most complicated laws. The new copyright (UrhWissG) in Germany will become operative in March 2018 and promise to be the right answer for the specification of modern digital work and study. But what will be the differences to the current copyright? What are the most important facts for ILL? How will you get the articles and books you need from German libraries? And why is everything so complicated? The workshop will start with a short introduction to the German copyright and our way of license fees. Afterwards, I would like to discuss various ways to improve ILL between foreign libraries to make it even faster, more digital and more service-orientated.
Speakers
avatar for Nicole Clasen

Nicole Clasen

Head of User Services, ZBW Leibniz Information Centre for Economics
Nicole Clasen is Head of the Department User Services at the ZBW in Germany. The ZBW – Leibniz Information Centre for Economics is the world’s largest research infrastructure for economic literature. The department includes the reference services, lending, interlibrary loan... Read More →

Wednesday March 14, 2018 2:45pm - 3:45pm
Grand Ballroom 6
  Copyright, Regular Session

2:45pm

Strategic Library Partnerships: More than Books - Lending Biomolecular Models
For nearly 15 years, the Walter Schroeder Library and the Center for Biomolecular Modeling (CBM) at the Milwaukee School of Engineering (MSOE) have collaborated to maintain the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures, created by the CBM using 3D Printing Technology. These models are available for short-term loans to educators nationwide for use in K-12 and college classrooms to help students understand complex science concepts. Learn how the Walter Schroeder Library leverages library practices and procedures to manage the collection and how this strategic partnership enables both departments the opportunity to contribute to MSOE's scientific and technical educational outreach efforts.
Speakers
avatar for Denise Gergetz

Denise Gergetz

Librarian II and Archivist, Milwaukee School of Engineering
Denise Gergetz is a Librarian and Archivist at the Milwaukee School of Engineering (MSOE) in Wisconsin. When she started at MSOE in 2010 she managed Interlibrary Loan and the MSOE Model Lending Library, a unique collection of physical models of proteins and molecular structures l... Read More →

Wednesday March 14, 2018 2:45pm - 3:45pm
Orlando - Third Floor
  General Resource Sharing, Regular Session

2:45pm

Consortial Borrowing: An OCLC Update
Join the D2D product team and D2D users to hear more about how D2D is changing and streamlining ILL workflows.
Speakers
avatar for Clare MacKeigan

Clare MacKeigan

Operations Director, OCLC
Clare MacKeigan has been involved with Relais since its inception in 1996. Prior to this Clare worked at CISTI for 17 years in various roles, including 10 years as Assistant Manager/Head Systems for Document Delivery. Clare is a member of the IFLA Document Delivery and Resource S... Read More →

Wednesday March 14, 2018 2:45pm - 3:45pm
Grand Ballroom 7
  OCLC Session, Panel

2:45pm

Tipasa Phase 3
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Tipasa Phase 3 libraries are generally large academic and ARL libraries with high ILL borrowing and lending volume and many integrations with outside systems. These libraries also use DOCLINE. If this sounds like your library and you are interested in learning more about Tipasa from the OCLC product team, join us for an hour-long session where we will provide targeted information for your library type and get feedback about workflows important to your library's ILL processes. Sign up soon as space is limited.
Wednesday March 14, 2018 2:45pm - 3:45pm
Grand Ballroom 3
  OCLC Session

2:45pm

The IDS Project: It's the People, Not the Platform
The Information Delivery Services (IDS) Project is a “mutually supportive resource-sharing cooperative" with a “strong sense of community” and “a unified collection perspective” that enables us “to continually implement and objectively evaluate innovative resource-sharing strategies, policies and procedures that will optimize mutual access to the information resources of all IDS Project libraries.” We are also eager to share with ILL specialists at other libraries - because the more we all share, in terms of knowledge and library resources, the more we can all do for each other and for our library users. Specifically, we will present activities that focus on "the people, not the platform." This includes our mentor and mentor training program, our Regional User Groups and our Online Learning Institute. Libraries are encouraged to consider working with us or with other libraries to implement similar programs locally.
Speakers
avatar for Jennifer Acker

Jennifer Acker

Senior Clerk, Interlibrary Loan, Hudson Velley Community College
Jennifer Acker has worked at Hudson Valley Community College for 21 years. All but a handful of those years have been in Interlibrary Loan. Jennifer is the Regional User Group Coordinator and a Mentor for the IDS Project.
avatar for Micquel Little

Micquel Little

Director of User Services and Resource Sharing, Claremont Colleges Library
Micquel Little is the Director of User Services and Resource Sharing at the Claremont Colleges Library in Southern California. After earning her BA and MLIS degrees from the University of Pittsburgh, Micquel became involved in resource sharing and the IDS Project in 2010. She als... Read More →
avatar for Beth Posner

Beth Posner

Head of Library Resource Sharing, CUNY Graduate Center
Beth Posner is the Head of Library Resource Sharing at The Graduate Center, CUNY. She works with The IDS Project as a Mentor and now also teaches and manages the IDS Online Mentor Institute. She also works with ALA RUSA STARS and the Rethinking Resource Sharing Initiative. She wr... Read More →

Wednesday March 14, 2018 2:45pm - 3:45pm
Grand Ballroom 8
  Professional Development or Continuing Education, Regular Session

3:05pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 3:05pm - 3:20pm
Client Office 4 (3rd Floor)
  One-on-one

3:05pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 3:05pm - 3:20pm
Client Office 4 (3rd Floor)
  One-on-one

3:05pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 3:05pm - 3:20pm
Client Office 4 (3rd Floor)
  One-on-one

3:05pm

Document Delivery on Wheels: the pedaling power of efficiency
When our library's golf cart started becoming less reliable and less available, the USF Tampa Library ILL department determined it was time for a change. Last year we proposed the purchase of a bicycle for library services. My presentation will discuss our Interlibrary Loans department, our Pronto Document Delivery program and our quest to make a change.
I will touch upon the details of our Pronto service and how it was developed in and outside of ILLiad to directly deliver materials. I will also discuss the process of initiating this new phase of Pronto, including bicycle vs. golf cart, bicycle/tricycle research findings, pros and cons of each style of cycle, policy and liability issues, funding, results of preliminary use, and feedback.
On an average day, our department processes hundreds of requests. Having fast, safe and reliable transportation is the key to our Pronto service’s success.
Speakers
avatar for Catherine Negron

Catherine Negron

Library Specialist, University of South Florida
Catherine Negron received her MA in Library Science at the University of South Florida. She has worked in Special Collections as a practicum student and at Clearwater Public Library as a directory/call center Librarian. She currently works in Interlibrary Loans at the USF Tampa L... Read More →

Wednesday March 14, 2018 3:05pm - 3:25pm
Grand Ballroom 2
  Patron Services, Short-session

3:25pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 3:25pm - 3:40pm
Client Office 4 (3rd Floor)
  One-on-one

3:25pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 3:25pm - 3:40pm
Client Office 4 (3rd Floor)
  One-on-one

3:25pm

Genius Bar
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Is there an ILL question that has been driving you crazy or a configuration you just can't figure out? Sign up for a Genius Bar spot to cover the question one-on-one with an OCLC expert. If your question is more complicated, sign up for back-to-back 15 minute spots for 30 minutes of time. Closer to the conference, we will be in touch with a short survey asking you to provide more information about the question you'd like to ask so we can pair you with the right resource.
Wednesday March 14, 2018 3:25pm - 3:40pm
Client Office 4 (3rd Floor)
  One-on-one

3:25pm

Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users
Simplifying resource delivery request options in library discovery platforms can be a challenging endeavor. Can we remove the jargon and just say what the ILL and document delivery services do? Can we focus on what is being delivered and the format options? Are our systems capable of presenting one button requesting with integrated “smart fulfillment” technologies that route requests to appropriate services behind-the-scenes? If we make these services more prominent and easy to use, how much will this increase the staffing and financial needs within the library? 
At the University of Minnesota Libraries, we’ve been exploring and investigating these questions of how to integrate document delivery into discovery alongside the existing delivery services. Using an iterative process with usability testing throughout, our aim is to make requesting resources seamless for the user, while also identifying and addressing the potential costs and associated risks.
Speakers
avatar for Melissa Eighmy Brown

Melissa Eighmy Brown

Manager of Interlibrary Loan Borrowing, University of Minnesota
Melissa Eighmy Brown is the head of Interlibrary Loan Borrowing at the University of Minnesota - Twin Cities campus. Before taking on her managerial role in 2015, she worked in ILL for many years as the customer service representative and project manager for ILL systems, includin... Read More →
avatar for Kate McCready

Kate McCready

Director of Content Services, University of Minnesota
Kate McCready is the Director of the Content Services department which is comprised of Interlibrary Loan and the Open Scholarship and Publishing Services [OSPS] unit within the University Libraries. OSPS provides Copyright Permissions Services, and Publishing Services. Kate is re... Read More →

Wednesday March 14, 2018 3:25pm - 3:45pm
Grand Ballroom 2
  Patron Services, Short Session

4:30pm

Poster Session: IDS Article Gateway to the Rescue
Managing a busy interlibrary loan operation with limited staff resources requires taking advantage of as many opportunities for system unmediation as possible. IDS Project offers us these opportunities by allowing for efficiencies with copyright, renewals, and lending with our branch libraries. Facilitating copyright, the system does the work for us: it finds the least expensive cost, identifies the cost for us, and routes it into the appropriate queue; renewals are almost completely unmediated; and by using Z39.50, IDS does automated routing of requests to branch queues, cancelling requests for non-circulating locations and checked out items. This combination of IDS logic and ILLiad has created significant staff and cost savings. See what UConn has done to implement this workflow and what it's done for us.
Speakers
avatar for Erika McNeil

Erika McNeil

Head of Interlibrary Services, University of Connecticut
Erika McNeil has worked in the libraries of Boston College, MIT, Ohio State and University of Connecticut. She has a BA in English literature from Wheaton College, an MA in English from Boston College and an MLS from Southern Connecticut State University. Although she has worked... Read More →

Wednesday March 14, 2018 4:30pm - 6:30pm
Grand Ballrooms 4 & 5
  APIs & Custom Solutions, Poster Session

4:30pm

Poster Session: Copyright Charges: A Library's Approach to Reducing its Copyright Fees
Medical Sciences Library (MSL) at Texas A&M University offers ILL services to its affiliates free of charge. Like many other libraries, ILL staff first try to borrow from free libraries to keep the borrowing fees as low as possible. However, copyright fees are often higher than the charges of borrowing an article. To offset the copyright charges and maintain the free service, a new plan was devised by the librarian overseeing ILL. After consulting with the director, an acceptable range of copyright fees was chosen for each patron group (undergraduate, graduate, staff, faculty). This breakdown was forwarded to staff and they were asked to follow a series of steps when copyright needs to be paid for a request. This poster will explain the steps in detail and provide the outcome.
Speakers
avatar for Derek Halling

Derek Halling

Texas A&M University
Derek is currently the Interim Director of Evans Subject Librarians at Texas A&M University Libraries. A majority of his eight years as a librarian were spent serving in the position of Onsite Services at the Texas A&M Medical Sciences Library which included responsibility for al... Read More →
P

Paria


Wednesday March 14, 2018 4:30pm - 6:30pm
Grand Ballrooms 4 & 5
  Copyright, Poster-session

4:30pm

Poster Session: ILL Cost Recovery at UMB
UMB Health Sciences Library used to absorb copyright fees incurred by following the CONTU Rule of Five. Over the years the rising demand for current articles for interdisciplinary education and research, compounded with a flat budget for journal subscriptions, has increased copyright payments exponentially. Statistical analysis indicated future trends with the same trajectory. To sustain ILL service, the Library has implemented a charge-back model where schools pay for articles requiring copyright fees. In developing the model, numerous challenges were met and resolved. This poster will describe the development of the project and lessons learned.
Speakers
avatar for Vickie Campbell

Vickie Campbell

Library Services Supervisor, Health Sciences & Human Services, University of Maryland Baltimore
Vickie Campbell is the Library Services Supervisor for the Resource Sharing department at the Health Sciences & Human Services Library, University of Maryland Baltimore. She has over 25 years of experience in providing ILL services to users and consortia including Docline. In addition to overseeing daily operation, she works with the department head on policy making, service improvements and technology implementations. Currently, she serves on the Resource Sharing taskforce of the University Systems of Maryland... Read More →
avatar for Lorrie Woods

Lorrie Woods

University of Maryland Baltimore
Lorrie Woods is a Library Services Specialist in Resource Sharing at University of Maryland, Baltimore. She provides ILL and documents delivery services. In addition to ILL she also works with the institutional repository, the UMB Digital Archive, including outreach and data cura... Read More →

Wednesday March 14, 2018 4:30pm - 6:30pm
Grand Ballrooms 4 & 5
  Copyright

4:30pm

Poster Session: CSU+: Connecting 23 California State University Libraries
The California State University (CSU) System recently migrated to a new, shared library services platform to support collaborative management and delivery of library resources. The Unified Library Management System (ULMS) connects all 23 libraries from each of the 23 campuses. This effort was led by the CSU Office of the Chancellor, in conjunction with key stakeholders throughout the system. This poster will focus on CSU+, the resource sharing service created to maximize access to resources from all 23 libraries. It will also focus on newly formed collaborations, building stronger working teams within the CSU; as well as, addressing some of the challenges -- including changes to workflow, getting the buy-in from all parties involved, exploring governance, system-wide training, a more transparent communication model and more. The poster will also cover the CSU ILL group, Interlibrary Services Partner Information Exchange (I-SPIE) and its overarching role on CSU+.
Speakers
avatar for Gretchen Higginbottom

Gretchen Higginbottom

Librarian, Head of Interlibrary Loan, California State University, Fresno
Gretchen Higginbottom is the Head of Interlibrary Loan at California State University, Fresno. She earned her MLIS at the University of Pittsburgh. Her earliest memories of libraries include the summer reading programs at Boston Public Library in her native hometown. Gretchen began her career as a reference librarian; afterwards taking on the responsibilities of an electronic resources librarian, before becoming a full-time Interlibrary Loan Librarian... Read More →
avatar for Dawnelle Ricciardi

Dawnelle Ricciardi

Interlibrary Loan Coordinator, Sonoma State University

Wednesday March 14, 2018 4:30pm - 6:30pm
Grand Ballrooms 4 & 5
  General Resource Sharing, Poster Session

4:30pm

Wine & Cheese Social with Poster Sessions
Learn about the great work your colleagues are doing through their poster sessions over wine and cheese.

Thank you to Copyright Clearance Center for sponsoring.
Sponsors
avatar for Copyright Clearance Center

Copyright Clearance Center


Wednesday March 14, 2018 4:30pm - 6:30pm
Grand Ballrooms 4 & 5
  Social/Networking, Social/Networking

7:00pm

Dine Arounds
Limited Capacity full
Adding this to your schedule will put you on the waitlist.
Network with other attendees at these dutch-style meals, where everyone pays their own way and can continue the conversations sparked during Tuesday's wide range of sessions.


If you are interested in participating in a dine around with your resource sharing colleagues, please RSVP by adding this event to your schedule.We will send an email to all folks registered here with restaurant options once we have gauged interest and made reservations. Sign up soon as spots filled quickly last year!
Wednesday March 14, 2018 7:00pm - 9:00pm
Meet in Hotel Lobby
  Social/Networking, Social/Networking
 
Thursday, March 15
 

7:30am

Breakfast
Thursday March 15, 2018 7:30am - 8:30am
Grand Ballrooms 4 & 5
  Break

8:30am

OCLC Update
Join Katie Birch to learn more about OCLC's plans for resource sharing in the coming year.
Speakers
avatar for Katie Birch

Katie Birch

Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is bas... Read More →

Thursday March 15, 2018 8:30am - 9:30am
Grand Ballrooms 4 & 5
  OCLC Session, Product Session

9:30am

Break: Networking
Thursday March 15, 2018 9:30am - 9:45am
Grand Ballrooms 4 & 5
  Break

9:45am

Stop Chasing Chickens and Let the Fences Do the Work: Data Supported Service Policies in Action
Library systems are complicated. User behavior is complex. Typically libraries frame policy conversations with assumptions or anecdotes memories of problematic transactions. Do policies achieve the desired outcome? Can we demonstrate these policies efficacy and, if not, how do we engaged in policy re-think based on different assumptions. Learn how three large academic libraries applied sets of data measuring clearly defined activity consistently collected over a long period of time to rethink and revise their policies. See how they improved the efficacy of their policies and reduce busywork for: consortial lending invoices, loan periods, blocks, and recalls as well as reducing the number of not picked up items by the customers.
Speakers
ZL

Zack Lane

Head of Delivery Services, Columbia University Libraries
avatar for Kurt Munson

Kurt Munson

Assistant Head, Access Services, Northwestern University
Kurt Munson is the Assistant Head of Access Services at Northwestern University Libraries in Evanston, Illinois. He received his Masters of Library and Information Science from the University of Illinois, Urbana–Champaign and holds a BA in history from Lake Forest College. He h... Read More →
avatar for Zheng Ye (Lan) Yang

Zheng Ye (Lan) Yang

Director, Texas A&M University Libraries
Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries.  Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become model for other institutions... Read More →

Thursday March 15, 2018 9:45am - 10:45am
Grand Ballrooms 4 & 5
  Plenary

10:45am

Break: Beverages & Networking
Thursday March 15, 2018 10:45am - 11:00am
Grand Ballrooms 4 & 5
  Break

11:00am

Objects in the Rear-View Mirror: Bridges We Built, Bridges We're Building
Gather one last time with your colleagues to wrap up Resource Sharing Conference 2018. Collette Mak will lead everyone through this session to solidify learnings and takeaways from the conference and help attendees identify ways they can begin making change in their libraries as soon as they get home.
Speakers
CM

Collette Mak


Thursday March 15, 2018 11:00am - 11:45am
Grand Ballrooms 4 & 5
  Plenary

11:45am

Wrap Up & Prizes
Stick around for the wrap up and prizes before lunch to see if you won!
Speakers
avatar for Katie Birch

Katie Birch

Executive Director, Resource Sharing, OCLC
Katie Birch has spent much of her career in resource sharing. Between 2005 and 2008, Katie took a lead role in the development of the UnityUK service, a country-wide resource sharing service in the UK. She is currently the Executive Director - Resource Sharing at OCLC, and is bas... Read More →

Thursday March 15, 2018 11:45am - 12:00pm
Grand Ballrooms 4 & 5
  OCLC Session

12:00pm

Lunch provided by OCLC
Thursday March 15, 2018 12:00pm - 1:00pm
River Terrace, Deck 1
  Break