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Wednesday, March 14 • 10:00am - 11:00am
Right Under Their Noses: Helping patrons identify the resources at their fingertips.

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A concern of all academic Interlibrary Loan Departments is having faculty/ staff & students request materials already owned by their home library. The Interlibrary Loan Department conducted a qualitative research study with IRB approval to explore this concern. In this session, the presenters will describe how data suggest a more streamlined approach to redirecting searches originating in the library for outside sources to assets already physically (or electronically) stored in the library. We will discuss our research process and how we partnered with other departments in the library. Our findings were useful to our Discovery Services managers and our instruction faculty.

avatar for Jessica Garner

Jessica Garner

Head of Access Services, Georgia Southern University
Jessica C. Garner is the Access Services Department Head at Georgia Southern University and has worked in Public and Academic libraries for over ten years. She has been involved with Children’s Services, Collection Development, Cataloging and Interlibrary Loan first as a Public... Read More →
avatar for Jessica Williams

Jessica Williams

Interlibrary Loan Borrower, Georgia Southern University
Jessica Williams graduated with her Master of Library and Information Science degree from Valdosta State University in 2015.  She has worked at Georgia Southern University in Statesboro, GA for the past 11 years where she has spent the past six years being in interlibrary loan.

Wednesday March 14, 2018 10:00am - 11:00am EDT
Grand Ballroom 7