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Wednesday, March 14 • 3:25pm - 3:45pm
Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users

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Simplifying resource delivery request options in library discovery platforms can be a challenging endeavor. Can we remove the jargon and just say what the ILL and document delivery services do? Can we focus on what is being delivered and the format options? Are our systems capable of presenting one button requesting with integrated “smart fulfillment” technologies that route requests to appropriate services behind-the-scenes? If we make these services more prominent and easy to use, how much will this increase the staffing and financial needs within the library? 
At the University of Minnesota Libraries, we’ve been exploring and investigating these questions of how to integrate document delivery into discovery alongside the existing delivery services. Using an iterative process with usability testing throughout, our aim is to make requesting resources seamless for the user, while also identifying and addressing the potential costs and associated risks.

Speakers
avatar for Melissa Eighmy Brown

Melissa Eighmy Brown

Manager of Interlibrary Loan Borrowing, University of Minnesota
Melissa Eighmy Brown is the head of Interlibrary Loan Borrowing at the University of Minnesota - Twin Cities campus. Before taking on her managerial role in 2015, she worked in ILL for many years as the customer service representative and project manager for ILL systems, including... Read More →
avatar for Kate McCready

Kate McCready

Director of Content Services, University of Minnesota
Kate McCready is the Director of the Content Services department which is comprised of Interlibrary Loan and the Open Scholarship and Publishing Services [OSPS] unit within the University Libraries. OSPS provides Copyright Permissions Services, and Publishing Services. Kate is responsible... Read More →


Wednesday March 14, 2018 3:25pm - 3:45pm
Grand Ballroom 2

Attendees (93)