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Wednesday, March 14 • 3:25pm - 3:45pm
Document Delivery and Interlibrary Loan in Discovery: Making it Easier for Our Users

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Simplifying resource delivery request options in library discovery platforms can be a challenging endeavor. Can we remove the jargon and just say what the ILL and document delivery services do? Can we focus on what is being delivered and the format options? Are our systems capable of presenting one button requesting with integrated “smart fulfillment” technologies that route requests to appropriate services behind-the-scenes? If we make these services more prominent and easy to use, how much will this increase the staffing and financial needs within the library? 
At the University of Minnesota Libraries, we’ve been exploring and investigating these questions of how to integrate document delivery into discovery alongside the existing delivery services. Using an iterative process with usability testing throughout, our aim is to make requesting resources seamless for the user, while also identifying and addressing the potential costs and associated risks.

avatar for Melissa Eighmy Brown

Melissa Eighmy Brown

Interim Director Of Content Acquisition & Delivery, University Of Minnesota
Melissa Eighmy Brown is the Interim Director of Content Acquisition & Delivery at the University of Minnesota Libraries - Twin Cities. Her work includes managing a student savings project in partnership with the University Bookstores in addition to providing leadership and vision... Read More →
avatar for Kate McCready

Kate McCready

Interim AUL for Collections and Content Strategy, University of Minnesota Libraries
Kate McCready is currently the Interim Associate University Librarian for Collections & Content Strategy. Kate is responsible for the goals and work of the C&CS service area and provides leadership in the development, discovery, and long term stewardship of the University of Minnesota... Read More →

Wednesday March 14, 2018 3:25pm - 3:45pm EDT
Grand Ballroom 2