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Wednesday, March 14 • 2:00pm - 2:30pm
Historian's use of ILL for returnables: reality vs. perception of turn-around time

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The College of New Jersey (TCNJ) is committed to continuously improving services and recently implemented the ILLiad request management system, joined RapidILL and RapidR, and reviewed and revised workflows. The Humanities Librarian ramped up instruction efforts to further drive ILL use. Patrons responded by increasing their ILL requests, particularly for non-returnables.
Despite vastly improved ILL turnaround times and instructional efforts, some patrons, especially in the History Department, remain reluctant to make ILL requests of returnables.
To find out why, TCNJ Library’s Humanities and Access Services Librarians undertook a study of history faculty and their capstone students’ use of ILL for returnables. This presentation describes the results of the survey and a plan for instruction and outreach. Survey results are cross-referenced with actual ILL use statistics with an aim to aggregate reality vs. perception in the use of ILL services among local historians and their students.

avatar for David Murray

David Murray

Humanities Librarian, The College of New Jersey
David Murray is the Humanities Librarian at The College of New Jersey. His nearly thirty years of experience in both academic and public libraries includes a 12-year stint as History and Spanish Librarian at Temple University. David holds a second interdisciplinary masters degree... Read More →
avatar for Bethany Sewell

Bethany Sewell

Access Services and Reference Librarian, The College of New Jersey
Bethany Sewell is the Access Services and Reference Librarian at The College of New Jersey where she oversees the functions of Circulation, Reserves, and Interlibrary Loan. Prior to coming to The College of New Jersey, Bethany was the Access Services Librarian at the University of... Read More →

Wednesday March 14, 2018 2:00pm - 2:30pm EDT
Grand Ballroom 8