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Wednesday, March 14 • 10:00am - 11:00am
ILL Borrowing Workflow Prioritization

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This presentation will discuss how Millersville University prioritizes ILL workflow through various systems to fill requests efficiently, quickly, and with little staff. The use of ILLiad add-ons and custom queues to move borrowing requests through disparate systems in a prioritized fashion, with little staff intervention, allows us to process a high volume of requests with only two staff members and a handful of student employees. The discussion will center on book/returnable borrowing, reasons for the priority of each system/process, and our general philosophy of resource sharing. Discovery systems and article borrowing will briefly be highlighted.

avatar for Krista Higham

Krista Higham

Access Services Librarian, Millersville University
Krista Higham is the Access Services Librarian at Millersville University Library collaborating with support staff in circulation, course reserves, stacks maintenance, interlibrary loan, and resource sharing. She is the copyright representative from Millersville to the University... Read More →

Wednesday March 14, 2018 10:00am - 11:00am EDT
Grand Ballroom 6