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Thursday, March 15 • 9:45am - 10:45am
Stop Chasing Chickens and Let the Fences Do the Work: Data Supported Service Policies in Action

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Library systems are complicated. User behavior is complex. Typically libraries frame policy conversations with assumptions or anecdotes memories of problematic transactions. Do policies achieve the desired outcome? Can we demonstrate these policies efficacy and, if not, how do we engaged in policy re-think based on different assumptions. Learn how three large academic libraries applied sets of data measuring clearly defined activity consistently collected over a long period of time to rethink and revise their policies. See how they improved the efficacy of their policies and reduce busywork for: consortial lending invoices, loan periods, blocks, and recalls as well as reducing the number of not picked up items by the customers.

avatar for Zack Lane

Zack Lane

Head of Delivery Services, Columbia University
Zack Lane is Head of Delivery Services at Columbia University Libraries. His 16 year career at Columbia has included positions in both Technical and Access Services. Zack has been involved with resource sharing for 5 years and recently won the 2019 Virginia Boucher OCLC Distinguished... Read More →
avatar for Kurt Munson

Kurt Munson

Head, Access Services, Northwestern University
Kurt Munson is the Head, Access Services at Northwestern University Libraries in Evanston, Illinois. He is on the Project ReShare steering committee as well as co-chairing the product managment team for ReShare.He has worked in resource sharing for more than 20 years in academic... Read More →
avatar for Zheng Ye (Lan) Yang

Zheng Ye (Lan) Yang

Director of Document Delivery Services, Texas A&M University
Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries.  Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become... Read More →

Thursday March 15, 2018 9:45am - 10:45am EDT
Grand Ballrooms 4 & 5