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Thursday, March 15 • 9:45am - 10:45am
Stop Chasing Chickens and Let the Fences Do the Work: Data Supported Service Policies in Action

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Library systems are complicated. User behavior is complex. Typically libraries frame policy conversations with assumptions or anecdotes memories of problematic transactions. Do policies achieve the desired outcome? Can we demonstrate these policies efficacy and, if not, how do we engaged in policy re-think based on different assumptions. Learn how three large academic libraries applied sets of data measuring clearly defined activity consistently collected over a long period of time to rethink and revise their policies. See how they improved the efficacy of their policies and reduce busywork for: consortial lending invoices, loan periods, blocks, and recalls as well as reducing the number of not picked up items by the customers.


Zack Lane

Head of Delivery Services, Columbia University Libraries
avatar for Kurt Munson

Kurt Munson

Assistant Head, Access Services, Northwestern University
Kurt Munson is the Assistant Head of Access Services at Northwestern University Libraries in Evanston, Illinois. He received his Masters of Library and Information Science from the University of Illinois, Urbana–Champaign and holds a BA in history from Lake Forest College. He h... Read More →
avatar for Zheng Ye (Lan) Yang

Zheng Ye (Lan) Yang

Director, Texas A&M University Libraries
Zheng Ye "Lan" Yang is a holder of John and Mary Wright Professorship and Director of Document Delivery Services at Texas A&M University Libraries.  Ms. Yang has developed innovative and increasingly responsive services for faculty and students at Texas A&M University that have become model for other institutions... Read More →

Thursday March 15, 2018 9:45am - 10:45am
Grand Ballrooms 4 & 5