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Wednesday, March 14 • 11:30am - 12:30pm
Tips & Tricks for Handling Difficult Requests

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Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.

Speakers
avatar for Tina Baich

Tina Baich

Senior Associate Dean, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she is Senior Associate Dean for Scholarly Communication & Content Strategies. Her portfolio includes the Center for Digital Scholarship, Resource Acquisition & Description, Resource Sharing & Delivery Services, and the Ruth... Read More →
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. At previous Resource Sharing conferences he has been a part of panels and presentations discussing custom holdings, tips for dealing with difficult requests, and ILLiad/Alma NCIP inte... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University... Read More →



Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 2

Attendees (67)