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Wednesday, March 14 • 11:30am - 12:30pm
Tips & Tricks for Handling Difficult Requests

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Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.

Speakers
avatar for Tina Baich

Tina Baich

Associate Dean for Collections, IUPUI University Library
Tina Baich is a Librarian at IUPUI University Library where she was appointed Associate Dean for Collections in July 2018. Her portfolio includes Acquisitions, Bibliographic & Metadata Services, Resource Sharing & Delivery Services, and Special Collections & Archives. Tina previously... Read More →
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is a Library Specialist in Resource Sharing at the University of Pennsylvania. Lapis has previously been a member of the SHARES Best Practices Working Group and a panelist at the OCLC Resource Sharing Conference: The Care and Feeding of Custom Holdings (2017) and... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University... Read More →



Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 2