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Wednesday, March 14 • 11:30am - 12:30pm
Tips & Tricks for Handling Difficult Requests

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Join this panel of librarians to hear about tips and tricks they use to handle difficult requests.

avatar for Tina Baich

Tina Baich

Associate Dean for Collections, IUPUI University Library
avatar for Lapis David Cohen

Lapis David Cohen

Library Specialist, University of Pennsylvania
Lapis David Cohen is the Library Specialist for Resource Sharing (Borrowing) at the University of Pennsylvania. Formerly a member of the SHARES Best Practices Working Group, more recently he has been working on making Illiad and Alma play well together. He has previously written on... Read More →
avatar for Melissa Jackson

Melissa Jackson

ILL Librarian, Armstrong State University
Melissa Jackson currently serves as the ILL Librarian at Armstrong State University, a position she has held since the spring of 2000. She earned both her Bachelor of Arts and Master of Arts degrees from Florida State University (1990, 1992) and received her MLS degree from the University... Read More →

Wednesday March 14, 2018 11:30am - 12:30pm
Grand Ballroom 2