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Innovations in Patron Services
Speakers
Head of Interlibrary Loan, University of South Carolina
Senior Library Specialist, University of Houston Libraries
Margaret Dunn is a Senior Library Specialist in the Interlibrary Loan unit at the University of Houston Libraries in Houston, Texas. She processes requests for borrowing, lending and document delivery in the unit using ILLiad. She manages the finances for the unit which includes purchasing...
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Document Delivery Services Librarian, University of Chicago
Mike is the Document Delivery Services Librarian at University of Chicago, where they work with consortial resource sharing and interlibrary loan, reserves, and Scan & Deliver. Before coming to Chicago in 2017, they held positions at SUNY Oswego, University of Washington, and Indiana...
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